Measuring STIR/SHAKEN Attestations Against Ani Validation
October 29, 2021
This report is an analysis conducted of SIP Header and STIR/SHAKEN attestation information by its VeriCall® Technology spanning approximately 109.5 million telephone calls from April 2021 through September 2021. The report serves as a preliminary case study to discuss the (un)availability and (in)efficacy of STIR/SHAKEN Attestations, as well as the relationship between STIR/SHAKEN Attestation level and VeriCall risk scoring for the purposes of call authentication in the contact center.
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Pindrop’s Voice Technologies and Emerging Security Threats in the Voice Channel / Les technologies vocales de Pindrop et les menaces de sécurité émergentes dans le canal vocal
Curious to know how deepfake audio is detected? Or how masks impact the accuracy of speaker recognition technology? During this talk, we will first describe the main challenges of the voice channel. We will then highlight the strength of Pindrop’s audio technologies. Additionally, We will focus on speaker recognition and describe how this technology works. Finally, we will present the emerging threats in the voice channel including deepfakes and how Pindrop can help detect them.
STIR/SHAKEN: How To Maximize The Value For Your Contact Center
September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)
"Free": The True Cost of Knowledge Based Authentication Questions
October 19, 2021
Despite the customer dissatisfaction, delays, longer wait times, and ongoing data breaches, KBAs do continue to persist and are still one of the more prevalent forms of consumer identity and verification. Why is this so? What are companies losing out on by sticking to KBAs? How much value can be unlocked by removing KBAs from the ID&V process?
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"The Bank that Service Built" Proves that Happy Employees are the Key to Happy Customers
Read how United handled the call volume increase during the pandemic, how United’s agent satisfaction changed with the new customer verification process and how the employee satisfaction translated into customer satisfaction.
DownloadDeepfake: The New Fraud Tool On The Block?
October 5, 2021
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else's likeness. Deepfakes leverage powerful techniques from machine learning and artificial intelligence to manipulate or generate visual and audio content with a high potential to deceive.
Read HereThings You Can Do To Improve Your Contact Center's CX
August 24, 2021
A call center generally deals with thousands of callers on any given day, so adding a personalized touch in every call might at first seem like a daunting task. But, it is crucial to avoid the discouraging sound of indifference in an automated menu or in an agent’s voice.
Read HereKBAs - Helpful Yet Compromised
5 Insights in 15 Minutes
August 19, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
The Caller Authentication Guide for 2021 and Beyond
July 1, 2021
Applying the right caller authentication practices will improve your customers’ experience, increase your performance in customer experience metrics and give a boost to your brand’s power and the overall loyalty around it.
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