The $23B Fraud Problem in Retail
How protected are you? Read the white paper and learn about fraud trends and how PindropⓇ can help secure your business.
Download now5 Steps Retailers Should Take to Mitigate Return Fraud
Phone calls are the preferred method for fraudsters–which makes your contact center particularly vulnerable. Make the biggest impact on losses by investing in cutting-edge audio fraud detection technology.
Download nowThe 2024 Pindrop Voice Intelligence & Security Report
In 2023, deepfakes surged to prominence, with frequent news reports highlighting how people, organizations, and companies were being targeted by synthetic (fake) audio, video, and imagery. Regulators are now starting to develop policies to combat this threat. This report delves into the current state of the fraud and security landscape, how contact centers are compromised, and future fraud trends with practical tools and techniques for prevention against these threats.
DOWNLOAD2023 Deepfake and Voice Clone Consumer Report
Pindrop and Voicebot.ai have collaborated on an extensive report diving into consumer sentiment around deepfakes and voice clones, and the risks they pose to both businesses and customer data.
DOWNLOADThe 2023 Pindrop Voice Intelligence & Security Report
Explore an in-depth analysis of 2022 fraud trends, 2023 predictions, vulnerabilities in the contact center, and strategies for fraud prevention and customer satisfaction.
DOWNLOADA Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape
This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.
DOWNLOAD2023 Customer Identity Verification & Fraud Reduction
This chapter, sponsored by Pindrop, is from the 2023 US Contact Center Decision Maker's Guide. The strongest security will be present where there is multi-factor authentication around voice biometrics, device authentication, shared information about known fraudsters and customer behavior such as keypress analysis and call patterns. Read this chapter from Contact Babel's Guide to learn how you can secure your contact center.
DOWNLOADMeasuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.
DownloadThe 2022 Pindrop Voice Intelligence & Security Report
Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.
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