Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
2023 Client Forum Exchange (CFX) Summer Customer Call
June 21, 2023 | Exclusive Customer Meeting
Current clients, join us for our 2023 CFX summer call on Wednesday, June 21 at 2 PM ET
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The ABCs of Multifactor Authentication (MFA)
February 23, 2023
A quick overview of what MFA is, why it matters, and how to do it better—including the future of passwordless authentication.
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A Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape
This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.
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A Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape
This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.
DOWNLOAD2023 Customer Identity Verification & Fraud Reduction
This chapter, sponsored by Pindrop, is from the 2023 US Contact Center Decision Maker's Guide. The strongest security will be present where there is multi-factor authentication around voice biometrics, device authentication, shared information about known fraudsters and customer behavior such as keypress analysis and call patterns. Read this chapter from Contact Babel's Guide to learn how you can secure your contact center.
DOWNLOADMeasuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.
DownloadThe 2022 Pindrop Voice Intelligence & Security Report
Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.
DownloadFAQ - Pindrop and the FFIEC Authentication Guidance Data Sheet
Download this FAQ to learn how Pindrop can help you secure authentication following the FFIEC way.
DownloadPindrop + Forrester Total Economic Impact Calculator
What can efficient authentication save your business?
By providing just a few details, you'll receive a report outlining how Pindrop® solutions can help with cost savings, operational improvements, fraud loss reduction, and year over year benefits
Learn MoreCost Savings and Business Benefits Enabled by Pindrop
A Commissioned Total Economic Impact Study Conducted by Forrester
According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.
DownloadConsumer Authentication Experiences: How To Achieve Friction-Free Customer Care
A Pindrop & PYMNTS Collaboration
The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.
DownloadSolving the Authentication Puzzle
A CCMA Research Initiative Supported by Pindrop
Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.
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