Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Pindrop Deepfake Detection


May 23, 2023

Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.

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Pulse | Webinar

Pindrop® Solutions and Amazon Connect: Better Together

Secure your Amazon Connect Contact Center with Pindrop® Solutions


June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS

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Pulse | Event

Pindrop Event at CCW Las Vegas

Wednesday, June 21, 2023 


Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.

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Pulse | Report

The 2023 Pindrop Voice Intelligence & Security Report


Explore an in-depth analysis of 2022 fraud trends, 2023 predictions, vulnerabilities in the contact center, and strategies for fraud prevention and customer satisfaction.

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Pulse | Report

A Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape


This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.

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Pulse | Report

2023 Customer Identity Verification & Fraud Reduction


This chapter, sponsored by Pindrop, is from the 2023 US Contact Center Decision Maker's Guide. The strongest security will be present where there is multi-factor authentication around voice biometrics, device authentication, shared information about known fraudsters and customer behavior such as keypress analysis and call patterns. Read this chapter from Contact Babel's Guide to learn how you can secure your contact center.

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Pulse | Report

Measuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Report

FAQ - Pindrop and the FFIEC Authentication Guidance Data Sheet


Download this FAQ to learn how Pindrop can help you secure authentication following the FFIEC way.

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Pulse | Report

Pindrop + Forrester Total Economic Impact Calculator

What can efficient authentication save your business?


By providing just a few details, you'll receive a report outlining how Pindrop® solutions can help with cost savings, operational improvements, fraud loss reduction, and year over year benefits

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Pulse | Report

Cost Savings and Business Benefits Enabled by Pindrop

A Commissioned Total Economic Impact Study Conducted by Forrester


According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.

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Pulse | Report

Consumer Authentication Experiences: How To Achieve Friction-Free Customer Care

A Pindrop & PYMNTS Collaboration


The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

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