Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Pindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
READ HERE
Pindrop® Solutions and Amazon Connect: Better Together
Secure your Amazon Connect Contact Center with Pindrop® Solutions
June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS
Pindrop Event at CCW Las Vegas
Wednesday, June 21, 2023
Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.
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The 2023 Pindrop Voice Intelligence & Security Report
Explore an in-depth analysis of 2022 fraud trends, 2023 predictions, vulnerabilities in the contact center, and strategies for fraud prevention and customer satisfaction.
DOWNLOADA Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape
This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.
DOWNLOAD2023 Customer Identity Verification & Fraud Reduction
This chapter, sponsored by Pindrop, is from the 2023 US Contact Center Decision Maker's Guide. The strongest security will be present where there is multi-factor authentication around voice biometrics, device authentication, shared information about known fraudsters and customer behavior such as keypress analysis and call patterns. Read this chapter from Contact Babel's Guide to learn how you can secure your contact center.
DOWNLOADMeasuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.
DownloadThe 2022 Pindrop Voice Intelligence & Security Report
Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.
DownloadFAQ - Pindrop and the FFIEC Authentication Guidance Data Sheet
Download this FAQ to learn how Pindrop can help you secure authentication following the FFIEC way.
DownloadPindrop + Forrester Total Economic Impact Calculator
What can efficient authentication save your business?
By providing just a few details, you'll receive a report outlining how Pindrop® solutions can help with cost savings, operational improvements, fraud loss reduction, and year over year benefits
Learn MoreCost Savings and Business Benefits Enabled by Pindrop
A Commissioned Total Economic Impact Study Conducted by Forrester
According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.
DownloadConsumer Authentication Experiences: How To Achieve Friction-Free Customer Care
A Pindrop & PYMNTS Collaboration
The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.
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