Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
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Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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The 2021 Pindrop Voice Intelligence & Security Report
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
DownloadStopping Fraud at the IVR, The New Front Door
Analyst Report by Opus Research
Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”
DownloadBeating the Bad Guys: Safe and Secure Transactions in the IVR
Analyst Report by Aite Group
Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.
DownloadReducing Fraud Through Advanced IVR Capabilities
A Commissioned Study By Forrester
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
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