Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
The 2021 Pindrop Voice Intelligence & Security Report
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
DownloadStopping Fraud at the IVR, The New Front Door
Analyst Report by Opus Research
Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”
DownloadBeating the Bad Guys: Safe and Secure Transactions in the IVR
Analyst Report by Aite Group
Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.
DownloadReducing Fraud Through Advanced IVR Capabilities
A Commissioned Study By Forrester
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
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