Resources/Webinars/Advanced Authentication Solutions for Contact Centers

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Past Webinar

Advanced Authentication Solutions for Contact Centers

In response to growing fraud risks and the limitations of traditional authentication, Pindrop offers an innovative multi-factor security solution that combines voice biometrics, device intelligence, and risk models to achieve a 90% authentication rate, with industry leaders like M&T Bank leveraging its technology to stay ahead of fraud while maintaining customer trust.

What you’ll learn

  • Explore real-world implementation strategies from M&T Bank's success story
  • Understand how to replace Knowledge Based Authentication (KBAs) and One Time Passwords (OTPs) with strong forms of authentication
  • Discover the critical role of device intelligence in modern fraud prevention
  • Gain insights into operationalizing advanced authentication methods to reduce reliance on legacy systems
  • Learn how the Pindrop solution's multi-factor approach enhances authentication and enrollment rates

Speakers

Vijay BalasubramaniyanHOST

CEO & Co-Founder, Pindrop

Bryce McWhorterHOST

Senior Director of Contact Center Authentication, Pindrop

Aaron Steinitz

SVP, Director Enterprise Fraud Policy & Governance, M&T Bank

Don't assume. Verify.

Take the first step toward a safer, more secure future for your business.

Schedule a demo