What does Pindrop offer for insurance companies?

The Pindrop Ⓡ platform brings continuous trust to real-time business conversations. In the contact center, that includes a multi-layered fraud detection, authentication, and deepfake detection solution to help guard customer data, protect your brand, and lower fraud and operational costs. In virtual meetings, Pindrop brings those three trust engines (authentication, synthetic, and risk) to real-time video meetings.

How can Pindrop® solutions help prevent account takeovers?

It can detect fraud at every stage of the call to catch attempts on vulnerable accounts.

Can Pindrop® solutions be used to reduce losses from false claims?

Yes—Pindrop solutions have been found to detect 80% of contact center fraud,1 helping save an estimated $2M in annual fraud losses.2

How can Pindrop® solutions improve call times and efficiency?

By authenticating callers at all stages of the call, Pindrop solutions can help reduce call time and have been shown to save an average of $4M annually.2

Can Pindrop® solutions detect deepfakes in insurance interactions?

Yes—Pindrop® Pulse provides industry-leading deepfake detection to help fortify trust and integrity.

Does Pindrop have results from insurance customers?

Yes—a large U.S. insurance company was able to stop over 10K synthetic callers from enrolling and exploiting their authentication process.

PINDROP FOR INSURANCE

Defend every policyholder interaction

Insurance fraud doesn't stop at the phone. Pindrop detects synthetic voices and verifies real callers across your contact center and virtual meetings, so bad actors don't cost you a payout or a policyholder.

Talk to a Real Human

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how pindrop helps

Strengthen your most vulnerable channels

Account takeovers. Data breaches at the agent's leg. Fake candidates and impersonated executives in your virtual meetings. Pindrop's fraud and authentication solutions help catch it all—preserving your reputation, cutting fraud losses, and lowering operational costs.

Minimize account takeovers

Catch attacks against vulnerable accounts with fraud detection at every stage of the call.

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Reduce losses

Block attacks before they happen with an 80% fraud detection rate,¹saving an estimated $2M in annual fraud losses.²

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Improve operational efficiency

Authenticate callers early, helping save an average of $4M annually.²

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THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables insurance companies to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Calls

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

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Report

Six AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the six threats that topped their list.

Read the report