Pindrop SUite / Pindrop botstopper™ Technology

Bots? blocked. Humans? welcome.

Pindrop BotStopper detects AI and automated callers in real time and checks for matches against 5,000+ AI voices in the Pindrop Intelligence Network. The first step toward managing AI-agent traffic in your contact center.

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By helping us detect bot activity and identify risk before it reaches our advocates, we can better support our teams while giving our members a better, more secure experience.

‍Amy Axbom

‍Senior Capability Manager, Optum (UHG)

Pindrop just seemed to be more forward-thinking than the other vendors we looked at. Their work surrounding deepfakes was considerable, and it seemed like they were leading the charge more than the competition.

Colleen Cole

VP of Call Center, MSUFCU

Read a Customer Story

A Fortune 500 org shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

Read the Story

Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.

AI agents are already in your call queues

In just two months, Pindrop analyzed identified 727K AI bots or agents, roughly 1 in 80 calls³. Automated traffic can consume agent capacity, probe sensitive workflows, and keep real customers waiting.

Protect agent capacity

Automated callers consume the same queues, infrastructure, and agent time as real customers. Identify machine traffic as it arrives so your teams can spend their time on the interactions that matter.

Keep real customers moving

When AI bots consume contact center capacity, real customers wait. Identify automated traffic in real time so you can apply the right policy and prioritize human interactions.

Protect sensitive workflows

AI agents can probe workflows, test defenses, and approach sensitive customer information at machine scale. Detect automated callers before they move deeper into high-risk interactions, giving your organization the signal it needs to respond.

How Pindrop BotStopper™ works

Safeguarding data, reducing traffic clogs, and curbing automatic subscription cancelations requires fast, accurate detection.

Designed for supported CCaaS platforms

Pindrop BotStopper:
Inside the synthetic engine

$1M deepfake detection warranty

Eligible Pindrop customers can receive reimbursement for verified synthetic voice fraud losses, backed by technology purpose-built for enterprise voice channels.*

Up to $1M in coverage
Built on 75+ deepfake patents
Designed for real-time voice

*Available with eligible 3-year subscriptions to the full Pindrop product suite. Terms and conditions apply.

Stop reconnaissance before it becomes an attack

Automated callers can probe your systems and workflows before attempting fraud or account takeover. BotStopper helps identify machine-driven reconnaissance early, giving your security teams another signal before the attack progresses.

Detect unusual machine-driven activity
Add another signal to fraud and authentication decisions
Identify automated probing before it escalates

Stop bots from draining revenue and capacity

AI agent callers don’t have to commit fraud to cost you money. Bots can downgrade subscriptions, cancel accounts, consume agent time, and inflate operating costs.

Keep retention rates up and reduce churn
Maintain subscription-based accounts
Increase contact center efficiency

Recognize known AI voices

BotStopper is powered by the AI Voice Consortium, part of the Pindrop Intelligence Network, with 5,000+ registered AI voices.

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When machine traffic is detected, Pindrop can check whether the voice matches a known registered AI voice, adding context enterprises can use to determine how that interaction should be handled.

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