Pindrop botstopper™ Technology

Detect AI agents and bots with BotStopper

Pindrop BotStopper™ technology detects AI agents and bots in real-time, and checks callers against 5000+ known AI voices, including personal AI agents like Meta's Muse. Get the intelligence you need to route callers where they need to go.

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By helping us detect bot activity and identify risk before it reaches our advocates, we can better support our teams while giving our members a better, more secure experience.

‍Amy Axbom

‍Senior Capability Manager, Optum (UHG)

Pindrop just seemed to be more forward-thinking than the other vendors we looked at. Their work surrounding deepfakes was considerable, and it seemed like they were leading the charge more than the competition.

Colleen Cole

VP of Call Center, MSUFCU

Read a Customer Story

A Fortune 500 org shut down 94.3% of bot attacks with Pindrop

This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.

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Bearded man in dark scrubs speaking on a corded telephone against a gradient orange to yellow background with faint geometric lines.

AI agents are already in your call queues

In just two months, Pindrop identified 727K AI agents or bots, roughly 1 in 80 calls.¹ Automated traffic can consume agent capacity, probe sensitive workflows, and keep real customers waiting.

Tackle rising costs

AI agents and bots clog your queues, drive up average handle time, and push human callers to the end of the line. Before even more personal AI agents become available, take control over your operational costs and your queues with bot detection.

Reduce unpredictable revenue loss

Personal AI agents now call to cancel accounts and request credits. If 500K customers each send one for a $20 credit, that’s $10M in lost revenue. Flag AI agents at the start of the call, so you decide how those requests get handled.

Limit new security exposure

Telephony denial-of-service (TDoS) attacks and automated call surges are built to overwhelm your defenses. Of the bots Pindrop identified, 6% were malicious. Detect AI callers early and keep them away from sensitive workflows.

How Pindrop BotStopper™ works

Safeguarding data, reducing traffic clogs, and curbing automatic subscription cancelations requires fast, accurate detection.

Designed for supported CCaaS platforms

Pindrop BotStopper:
Inside the synthetic engine

$1M deepfake detection warranty

Eligible Pindrop customers can receive reimbursement for verified synthetic voice fraud losses, backed by technology purpose-built for enterprise voice channels. Available with eligible 3-year subscriptions to the full Pindrop product suite.

Up to $1M reimbursement
Built on 75+ deepfake patents
Designed for real-time voice

Terms and conditions apply

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Recognize known AI voices

BotStopper is powered by the AI Voice Consortium, part of the Pindrop Intelligence Network, with 5,000+ registered AI voices.

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When machine traffic is detected, Pindrop can check whether the voice matches a known registered AI voice, adding context you can use to determine how that interaction should be handled.

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Step one in agentic identity management

As customers send AI agents to call on their behalf, contact centers face new questions. Which agent is this? What should it be allowed to do?

Agentic identity management starts with a simpler one: is it a machine? BotStopper answers that at the start of the call, giving you a foundation for managing AI agent traffic as it grows.

ARTICLE

Deepfake readiness, by the numbers

74% of enterprise security leaders report deepfake attacks, but only 10% have tools built to detect them. See what one incident can cost and what it will take to get the board's attention.

Read the report