What is Pindrop® Protect?

Pindrop® Protect is a risk and fraud detection solution for contact centers that provides real-time risk assessments and a single risk score per call to help reduce fraud and other risky actions.

How does Pindrop® Protect assess fraud risk?

It layers voice, device, metadata, and behavior analysis, evaluates suspicious activity in the IVR and with agents, and leverages a fraud consortium to flag suspicious calls.

When in the call is the risk evaluated?

Risk scoring starts at call connection, continues in the IVR, and can continue through the agent stage. Evaluation also continues after the call ends with “fraud look-back” and Agentic AI-driven case investigation to uncover hidden patterns or emerging threats.

What is Fraud Assist?

Fraud Assist is an add-on to Pindrop® Protect that serves as an AI agent for phone fraud investigations, helping resolve more cases in less time without increasing headcount.

Can it help detect account takeover activity?

Yes—by analyzing IVR reconnaissance and bot behavior while using Pindrop Technology to link suspicious calls to the specific accounts they are attempting to access.

Product Suite / Pindrop® Protect

Real-time risk detection for real-time threats

Your live communication channels are like your company’s front door—for customers and attackers. Our real-time risk scores alert you when something’s not right.

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Explore Fraud Assist

Interface showing a customer support call for a bank balance check dated 07/23/26 with a highlighted portrait of a man wearing glasses and a headset. Below, a voice match section indicates a 1 minute 23 second audio clip labeled as high risk and a known fraudster.

You always need the balance of keeping your legitimate customers happy with stopping potential fraudsters. Pindrop allowed us to do both.

Charles Boyd

Supervisor, Virginia Employment Commission

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Large eCommerce retailer on track to save ~$10M in fraud losses

One in every 60 calls into this retailer's contact center was a refund scam—until Pindrop® Protect caught the fraudsters behind them.

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Smiling woman holding cell phone on orange gradient background

From 2025 to now, we’ve reduced fraud over the voice channel by over 90%.

Ajit Gaddam

Head of Fraud, Financial Crimes, and Trust Systems, HealthEquity

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Analyze risk for your most vital interactions

When every call could be your biggest fraud loss, guessing isn't enough. Pindrop's risk engine gives you confidence continuously to fight back against losses and account takeovers.

Block the loss before it happens

Real-time scoring at the IVR and agent gives your team the moment they need to intervene before fraud losses happen.

Catch the takeover early

The cost of an account takeover is more than money, it’s customer trust. Detect risk early and catch the attacks before they cost you.

Keep scoring after the call ends

Pindrop continuously re-reviews past calls against new intelligence, so cases that slipped through the first review get a second look.

See how Protect works

Every risky signal you miss is a loss waiting to happen. The risk engine looks for indicators in real time, so you can catch attacks early.

Designed for supported CCaaS platforms

Pindrop® Protect:
Inside the risk engine

Risk that updates as the call unfolds

Attackers don’t wait for the call to end. Neither should you. Risk scores update in real time, so suspicious behavior gets caught as it happens.

Voice analysis
Device analysis
Behavior patterns
Spoofing risk

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Man wearing glasses and a headset speaking, with graphics showing two other faces connected by data points and risk levels of 12 and 73.

Yesterday's calls, rescored with today's intel

When a new attack is confirmed, Pindrop looks back and rescores past calls automatically, surfacing missed connections and catching repeat attackers before they strike again.

Uses your existing case policies
Tracked across the IVR and at the agent

Graphic showing a phone icon connected by multiple orange lines to a box displaying a phone number +1 925 555 4632 labeled Confirmed Fraud with case number #49876 and a note of 15 Related Calls below.

Cut investigation time by 38%¹

Rising fraud means rising case volume. Tackle case work faster without adding headcount with Fraud Assist, the first AI agent for phone fraud investigations.