What is VeriCall® Technology?

VeriCall® technology analyzes call metadata, including phone number, to quickly assign a score and enable ANI validation and spoof detection without any action from agents or callers.

How does VeriCall® Technology improve the IVR experience?

It passively monitors calls to identify spoofed calls and allows trusted customers to self-serve, reduce security questions and OTPs, and cut down call handle time.

How does VeriCall® Technology detect risky calls?

It analyzes call metadata and detects spoofing before the call reaches an agent, so you can increase security when needed.

Does VeriCall® Technology integrate with my existing systems?

Yes—VeriCall® technology offers a lightweight API that integrates seamlessly with your existing IVR and contact center workflows.

VeriCall® Technology

Spot spoofed calls before they ever reach an agent

VeriCall® technology evaluates the caller ID on every incoming call in real time. Calls with spoofing risk get flagged immediately, and calls with a validated ANI move through self-service with less friction—without lowering your authentication standards.

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Self-service for customers,  risk detection for you

Let validated, low-risk customers self-serve in the IVR, while VeriCall® technology flags spoofed or indeterminate calls for extra scrutiny. Integration is simple: our lightweight API works with the systems you already have.

Ease friction for validated callers

Use ANI Validation as another signal in your authentication strategy, reducing reliance on OTPs and security questions for your lowest-risk callers.

Grow self-service without growing your risk

Open up more self-service, let VeriCall® technology score the risk on every call in real time, and make your IVR more efficient.

See risk and step up security as-needed

Detect spoofing risk as soon as a call comes in, then trigger step-up authentication only for the calls that warrant it.

How telecom companies turned risk scores into ROI

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70%+ calls verified in the IVR and 3X ROI—in 60 days

See how two telecom companies cut fraud and sped up authentication with Passport and VeriCall® technology, with results like: 3X ROI in 2 months, better CSAT scores, and 70%+ verification rates.

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HOW IT WORKS

What’s under the hood with VeriCall

Call center representative with a call summary shown

Real-time evaluation flow

Incoming call → ANI identified → evaluated against multiple signals → recommended authentication action, all in real time.

Multifactor validation signals

Carrier metadata, STIR/SHAKEN, and IXC feed today, audio and keypress analysis coming soon with NextGen ANI Validation.

Score system: validated, indeterminate, or spoofing risk

Every call maps to one of three results, alongside reason codes for context on what drove the score. Route calls by outcome and use reason codes to track trends across your call base.

The Pindrop advantage

Every call, every signal, every pattern makes the platform smarter. Breadth and depth that can’t be beat.

8 billion interactions analyzed
2300+ signals per interaction
300+ patents

Flowing geometric web of dots and lines representing interactions. two faces one smiling with bright gradient background and one dark and mysterious with orange glow series of tags on top relating to risk authentication and synthetic voice and video

Don't assume. Verify.

Take the first step toward a safer, more secure future for your business.