Customer stories

Explore how our customers put Pindrop to work, tapping into the Pindrop Intelligence Network to fight AI attacks and stop fraud.

How FNBO Saved 8.5 Million Minutes in Handle Time

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Multifactor Authentication

Michigan State University Federal Credit Union Cuts Authentication Time in Half with Pindrop

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Fraud Detection

How FNBO Saved 8.5 Million Minutes in Handle Time

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Device

CommunityAmerica Credit Union Achieves 4x ROI

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IVR Fraud

How Real-Time Bot Detection Shut Down 94.3% of IVR Attacks at a Fortune 500 Healthcare Org

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Fraud Detection

How Fraud Assist Brought AI Efficiency to FNBO’s Fraud Case Investigation

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Fraud Detection

90% Drop in Fraud and a Smoother CX: How HealthEquity Did It

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Why Pindrop wins

8B+

interactions analyzed at leading enterprises

300+

patents behind the research

TIME

Top 10 Most Influential Software Companies of 2026

IVR Containment

Utilities Company Boosts Security + Cuts Call Times

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Fraud Detection

90-Year-Old Credit Union Reduces Average Handle Time 66% in First 90 Days of Pindrop Implementation

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Fraud Detection

Large eCommerce Retailer Safeguards their Call Center

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Fraud Detection

The Virginia Employment Commission Reduced Fraud by +$500K Within Months

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Deepfake Detection

CommunityWide Puts Member Experience First with Pindrop® Solutions + Confirm

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Deepfake Detection

Fortune 500 Insurer Detects 97% of Deepfakes and Stops Synthetic Voice Attacks with Pindrop® Pulse

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Reduced fraud exposure by $2.5M

Banking + Finance

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Voice fraud dropped by 90%

Healthcare

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Projected to save $10M in fraud losses

Retail

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Operational cost savings of $1.2 million

Insurance

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Cut authentication time in half

Banking + Finance

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Saved 8.5M minutes in handle time

Shut down 94.3% of IVR attacks

Healthcare

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35-40% faster case investigations

Banking + Finance

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Reduced average handle time by 66%

Banking + Finance

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Saved $500K+ in fraud losses in a few months

Public Sector

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Reduced time to authenticate by 90%

Banking + Finance

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Balanced risk and self-service

Banking + Finance

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45 second reduction in average handle time

Banking + Finance

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Fraud Detection

How Fraud Assist Brought AI Efficiency to FNBO’s Fraud Case Investigation

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Caller ID Verification

One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions

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Deepfake Detection

CommunityWide Puts Member Experience First with Pindrop® Solutions + Confirm

Read the story

Fraud Detection

90-Year-Old Credit Union Reduces Average Handle Time 66% in First 90 Days of Pindrop Implementation

Read the story

Multifactor Authentication

Michigan State University Federal Credit Union Cuts Authentication Time in Half with Pindrop

Read the story

Device

CommunityAmerica Credit Union Achieves 4x ROI

Read the story

Reduced fraud exposure by $2.5M

Banking + Finance

Learn more

Cut authentication time in half

Banking + Finance

Learn more

Saved 8.5M minutes in handle time

35-40% faster case investigations

Banking + Finance

Learn more

Shut down 94.3% of IVR attacks

Healthcare

Learn more

Voice fraud dropped by 90%

Healthcare

Learn more

Deepfake Detection

Fortune 500 Insurer Detects 97% of Deepfakes and Stops Synthetic Voice Attacks with Pindrop® Pulse

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Fraud Detection

A Fortune500 Insurance Company Saves $1.2M

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Projected to save $10M in fraud losses

Retail

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Related resources

Research, guides, and analysis from the team restoring enterprise trust.

Blog

4 Key Methods to Reduce the Impact of Healthcare Scam Calls

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Report

Industry Briefing: The Six High-Cost AI Attacks

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Webinar

2025 Trends: AI, Deepfakes + The Future of Authentication

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