Pindrop Suite / Pulse® for CONTACT CENTERS
Detect deepfake audio in 2 seconds
Identify synthetic and deepfake voices in as little as two seconds, giving fraud and authentication teams an additional signal to stop AI-powered impersonation before it succeeds.
New: Manage AI agents, not just detect synthetic voices
Pulse detects whether a voice is AI-generated. Pindrop BotStopper™ goes further, helping enterprises identify AI and automated callers and check AI voices against the Pindrop AI Voice Consortium.
Add deepfake voice detection to Pindrop® Protect or Passport
Attackers can use breached credentials, personal information and AI-generated speech to impersonate legitimate customers. Pulse adds real-time synthetic voice detection to Pindrop Protect and Passport, helping your contact center identify when the person speaking may not be human at all.
Analyze the voice itself
Pulse examines the audio for signs of synthetic speech, rather than relying on what the caller knows or says.
Detect AI-generated speech in real time
Synthetic voice detection happens while the conversation is underway, giving agents and fraud teams time to respond.
Add another signal to every decision
Combine deepfake detection with Protect risk signals or Passport authentication to make stronger decisions without adding friction for legitimate customers.
Trusted in contact centers that prioritize human interactions
Pindrop just seemed to be more forward-thinking than the other vendors we looked at. Their work surrounding deepfakes was considerable, and it seemed like they were leading the charge more than the competition.
A Fortune 500 org shut down 94.3% of bot attacks with Pindrop
This organization needed a way to handle high volumes of bot attacks. Once Pindrop solutions made them visible, the team responded—and attacks became less productive and volume declined.
10,000 deepfake calls, stopped at the front door
One Fortune 100 insurer saw the AI threat coming and moved first. Found out what real-time deepfake detection caught in its contact center.
How Pindrop BotStopper™ works
Safeguarding data, reducing traffic clogs, and curbing automatic subscription cancelations requires fast, accurate detection.
Pindrop Pulse:Inside the deepfake detection engine
$1M deepfake detection warranty*
Provides reimbursement for verified synthetic voice fraud losses and is available on 3-year subscriptions to the full Pindrop product suite.*
- Technology backed by 75+ deepfake patents
- Designed for contact center voice channels
- First-of-its-kind industry warranty
Shut down recon early
Bots often test your defenses prior to a strike. Pulse for Call Centers helps you end recon attempts before they become breaches.
- Identify behavioral and metadata anomalies
- Complements risk and multifactor authentication solutions
- Named the fastest detection tool with the highest accuracy1
Backed by the Pindrop Intelligence Network
A shared record of known fraudsters, built from analysis of over 8 billion interactions in enterprises across industries.
Accurate bot identification, enterprise scale
The number of synthetic callers out there can be overwhelming. Our numbers prove: that doesn’t scare us.
accuracy against known engines1
false positive rate2
audio samples that Pulse is trained against
The Pindrop advantage
Every call, every signal, every pattern makes the platform smarter. Breadth and depth that can’t be beat.
8 billion interactions analyzed
15+ years of enterprise scale. We aren’t just another vendor—we’ve built real-world threat defense.
2300+ detection signals
Behavioral, acoustic, network, and device signals. The depth you need to make the right call in the moment.
300+ patents
Our platform is backed by deep R&D no competitor can replicate overnight.
Don’t assume. Verify.
Take the first step toward a safer, more secure future for your business.
Pindrop Pulse® for Contact Centers FAQs
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