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Past Webinar

Safeguarding Contact Centers from Deepfakes

Generative Artificial Intelligence (AI) that can create new content is a major technological breakthrough. ChatGPT, introduced by OpenAI, is one of the most famous examples of this trend.

However, the underlying idea of leveraging fast-learning AI models to create synthetic audio and content is already having far-reaching consequences in the world of fraud. Our experts will dive into the dark side of AI and its profound impact on our digital landscape.

This session will unravel the unsettling consequences of leveraging fast-learning models for the creation of synthetic audio and content, leading to a surge in fraudulent activities.

What you’ll learn

  • Discover the security risks posed by AI and vulnerabilities we need to address.
  • Learn how and why is the deepfake risk more pronounced now, than before.
  • Explore insights into the ever-evolving world of AI and how the risk outlook will evolve in the future.

Speakers

Amit GuptaHOST

VP, Product Management, Research and Engineering, Pindrop

Don't assume. Verify.

Take the first step toward a safer, more secure future for your business.