Enterprise AI bot detection for contact centers
Your real customers are stuck behind bots
High-volume bot traffic jams the voice channel, stretches handle times, and pushes real callers down the queue. The Pindrop BotStopper™ helps identify automated callers in seconds, so your agents spend their time on real people.
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Drop in bot calls at a healthcare org1
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False positives2
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To assess a call for synthetic activity
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AI BOT DETECTION
What is AI bot detection for contact centers?
AI bot detection identifies synthetic and automated callers. It can help separate three things your contact center handles differently: a legitimate AI agent calling on a customer's behalf, nuisance automation clogging the queue, and a malicious bot probing your defenses.
Most contact centers were built on an assumption that no longer holds: that the voice on the line belongs to a human. Your IVR can't tell the difference between a customer who forgot their PIN and an AI bot conducting reconnaissance. And neither can your contact center agents.
BotStopper doesn't wait for a bot to act. It scores every caller as it comes in, so you can reroute, challenge, or block before an agent picks up.
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BOT AND AGENTIC TRAFFIC MANAGEMENT
How does Pulse make bots visible in real time?
Most contact centers need bot detection urgently. Pulse scores callers inside your call flows, answering the question "was that a real person?" right when you need it.
In your existing call flow
Pulse integrates with leading CCaaS providers, so scoring happens inside your IVR and agent workflows instead of requiring your team to pull recordings into a separate tool after the fact.
Analysis runs in real time
Pulse evaluates live call audio for indicators of synthetic speech, cloned voices, and known AI generation engines. Every call receives a liveness score after roughly two seconds of speech, and analysis continues as the call progresses.
Your policy decides what happens next
When Pulse flags synthetic activity, that context surfaces in the workflow while the call is still live. You decide what follows: route the caller out of self-service, add additional verification, or send the call to review.
Add continuous bot detection to the contact center platform you already use
Pulse is designed to work with common enterprise contact center platforms, so you don't have to rebuild your call flow or retrain your agents. Here's what to consider when looking for a bot detection solution.
Coverage
Where scoring begins and which IVR and agent stages it covers.
Output
Which systems consume the risk score
Triggers
What each risk level triggers under your approved policies.
Defend your most targeted call flows
Bot traffic concentrates in your highest-risk workflows—the flows that reset access, move money, or expose data without a human in the loop.
Use case
IVR self-service and account recovery
Use case
Patient and member verification
Use case
Payments and high-value authorizations
INDUSTRY
Subscriptions, downgrades, and cancellations
THE PRODUCTS BEHIND IT
Powered by the Pindrop Platform
Pindrop® technology helps enterprises answer the two questions that come before every high-risk interaction: is this a real human, and is it the right human?
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CUSTOMER OUTCOMES
Bot detection at work
See how real-time analysis of the voice channel helps organizations make more informed decisions about who reaches an agent.
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AI bot detection software FAQs
Disclaimer
