Risk detection & authentication for the Genesys platform
Authenticate enrolled callers and catch risky calls fast with the combined power of Genesys Cloud CX™ and Pindrop® voice security technology.1
Why Genesys + Pindrop
Streamline the experience for legitimate calls while strengthening security with fraud detection, deepfake detection, and multifactor authentication from Pindrop.
01
Integrates directly in your existing platform
Boost your existing Genesys Cloud CX environment with Pindrop® fraud detection and voice authentication solutions.
02
Authenticate returning callers
Verify returning and enrolled callers, so your agents can spend more time providing a great experience and less time questioning customers.
03
Detect risk signals
Catch suspicious behavior like synthetic voice, network anomalies, and other factors—so your agents know when a call needs further review.
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