How can Pindrop® solutions help retail contact centers catch fraud?

The full Pindrop platform combines the power of Pindrop® Protect with multifactor authentication and deepfake detection, enabling contact centers to detect fraud without sacrificing the customer experience.

Can Pindrop® solutions detect spoofed or high-risk calls before they reach an agent?

Yes—Pindrop® technology can detect spoofed calls before they get to an agent and surface real-time risk alerts.

How can Pindrop® solutions reduce call handling time?

Pindrop® solutions use passive multifactor authentication and real-time risk assessments to allow organizations to speed up service and reduce average handle time.

What products are included in your retail voice security suite?

Pindrop® Protect delivers fraud alerts and risk assessments, Pindrop® Passport provides multifactor authentication, and Pindrop® Pulse offers deepfake detection, BotStopper offers bot detection.

Can Pindrop® solutions detect deepfakes in retail interactions?

Yes—Pindrop® Pulse provides industry-leading deepfake detection to help fortify trust and integrity.

What results have retailers seen with Pindrop® solutions?

A large ecommerce retailer is reducing fraud losses by 3x and is projected to save more than $10M in fraud losses and $1M in chargeback processing in the first year.

PINDROP FOR Retail

Refund abuse starts with a phone call

They call in with breached data, pass your security questions, and walk off with refunds and loyalty points. Pindrop® technology scores retail calls for risk and confirms who's really on the line.

Talk to a Real Human

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CUSTOMER OUTCOMES

Trusted by top retailers

The largest retail companies can’t gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes retail demands.

Explore All Customer Stories

Large ecommerce retailer is on track to save ~$10M in fraud losses

One in every 60 calls into this retailer's contact center was a refund scam—until Pindrop® Protect caught the voices behind them.

Read a Customer Story

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how pindrop helps

Data-driven defense to catch fraudsters

With retail fraud rampant, our comprehensive product suite helps you prevent losses without sacrificing your customers’ experience.

Manage bot traffic better

Prioritize human callers. Detect automated or AI-powered callers early in the call, so you can block or reroute as needed.

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Cut down on call times

Speed up service and save your agents’ time with passive voice authentication technology.

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Rely on fraud intelligence

Identify fraudulent calls faster with technology that leverages our extensive database of confirmed fraudsters.

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THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables retail companies to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Calls

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

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Report

Six AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the six threats that topped their list.

Read the report