What is Pindrop® Protect Fraud Assist?

Pindrop Fraud Assist is an AI agent for phone fraud investigations that helps teams close cases faster with instant call summaries, evidence compliation, translation of multilingual calls to English, and automatic case notes.

How does Fraud Assist help analysts handle more cases?

By summarizing calls instantly, collecting evidence in one place, and automatically generating case notes, analysts save time spent manually reviewing the entire call, turning hours of work into minutes.

Does Fraud Assist support multilingual calls?

Yes. It supports multilingual calls by translating any language into a plain English summary; transcription quality may vary based on audio conditions, speaker characteristics, and language complexity.2

Does Fraud Assist generate case notes automatically?

Yes. Fraud Assist auto-generates case notes to capture key details and support consistent decisions.

PINDROP® PROTECT FRAUD ASSIST

Investigate smarter. Close fraud cases faster.

Turn hours of case work into minutes with the first AI agent for phone fraud investigations.

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Man wearing a headset with microphone, gesturing with his hands as he speaks, overlaid with a digital note interface showing a customer service message about changing account phone number and email with verification.

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Faster to case resolution¹
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Decrease in agent handling time¹

New: Case evidence, already in one place

The new Investigation Agent pulls the call data, risk signals, and related activity into one place before an analyst opens the case. Instead of collecting evidence, your team starts by reviewing it.

Explore what’s New

Pindrop product visual with call list and Fraud Assist Investigations final summary and evidence overview

Transform your case management with Fraud Assist

Fraud Assist compresses the manual work of a fraud investigations, so your analysts spend less time searching for answers, and more time closing the case.

Handle more cases with the same team

Resolve cases faster with instant call summaries, including call resolution and intent.

View evidence in one place

Compiles evidence in a centralized summary, so agents can focus on decision-making, not manual searching.

Support multilingual calls

Summarizes almost any language to English in seconds with Automatic Speech Recognition (ASR).²

Watch agentic fraud case investigation in action

HOW IT WORKS

Investigate faster without cutting corners

Analysts lose hours summarizing calls, writing notes, and tracking down evidence. Now, Fraud Assist handles that work for them, so they can focus on evaluating the case, not writing documentation.

Instant call summaries and auto-generated case notes

Let agents quickly evaluate cases by surfacing call intent and resolution. Then let them keep track of decisions without manual work by auto-generating notes.

Case evidence in one place

Surface call data, risk signals, and related activity in one place so the agent has what they need to evaluate the case.

Multilingual-to-English translation

Support multilingual case investigations by translating almost any language to English in seconds.