Driving Secure + Seamless Experiences in Contact Centers

Customer authentication in the contact center today is a time consuming and clunky experience. How did the leading voice in authentication and the innovator of conversational AI come together to create customer magic?

Through Pindrop and Boost.ai’s new integration, Desert Financial Credit Union (DFCU) has made their call center authentication process easier, faster and more secure. A combination of Boost.ai’s intelligent virtual agents and Pindrop’s passive authentication solution has resolved 22% of DFCU’s calls without human agent interaction, saving 42 hours of agent handle time in just the first week.

What you’ll learn

How Pindrop and Boost.ai unite to drive secure and efficient experiences for DFCU's member base
How passive authentication can protect your business, reduce average call handle time, increase IVR containment and improve contact center customer experience
The future of authentication