The Battle for the IVR: Insights from the 2021 Voice Intelligence and Security Report
5 Insights in 15 Minutes
May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne
Why OTPs Ceased Catching Those OTP (On the Prowl)
April 21, 2021
Read this blog to discover the key reasons why OTPs may no longer provide the best security and why it is important to have an authentication technology based on credentials and risk criteria extracted from a call.
Learn MoreWhat is Toneprinting?
Anatomy of an IVR Fraud Attack & Lessons Learned
May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan
Facebook Breach Means More Munitions for Fraudsters ATO Attempts
April 9, 2021
The leaked data initially functioned as a database for hackers to query users’ facebook accounts and matching telephone numbers. The information tied to a phone number is exactly the information needed by fraudsters to begin to social engineer contact center agents and take over customer accounts.
Learn MorePart 3: Authentication 101 - Passport by Pindrop
Part 3 of 3
April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta
Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company
Part 2 of 2
April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)
Why should enterprises consider the move to a cloud based Contact Center?
Part 1: The Power of Customer Authentication
Part 1 of 3
April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)