Authenticating Customers & Identifying Fraudsters
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres
Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to
Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.
Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center
The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical
It seems every month we hear about a new massive data breach. According to CNN and Risk Based Security, more than 149 billion consumer records