3 Steps to Protect Call Centers in Retail from Refund Abuse Fraud
As e-commerce and the retail industry continue to grow, so does the number of fraudsters who take advantage of the flexible and customer-friendly methods crucial
As e-commerce and the retail industry continue to grow, so does the number of fraudsters who take advantage of the flexible and customer-friendly methods crucial
There are indications that U.S. healthcare giant Change Healthcare has made a $22 million extortion payment to the infamous BlackCat ransomware group (a.k.a. “ALPHV“) as
AI continues to attract attention in almost every field. Since the release of ChatGPT, we’ve been caught in a race to introduce AI in every
Pindrop recently hosted a webinar on Voice Theft and How Audio Deepfakes Are Comprising Security on Tuesday, March 5th. Top C-suite execs from Pindrop shared
Voice biometric authentication systems were neither designed nor operationalized to protect against the sophisticated deepfakes attacking call centers today. It’s paramount that every call center
Pindrop, a leader in voice security and deepfake detection solutions, has joined forces with Respeecher, a leading provider of voice cloning solutions, to promote the
Deepfakes are no longer a future threat in call centers. Bad actors actively use deepfakes to break call center authentication systems and conduct fraud. Our
Humans are unable to detect over a quarter of deepfake speech samples. New research from UCL has found that humans could only detect artificially generated
Call centers are generally busy spaces, with a cacophony of calls and noises heard throughout the floor. It’s very different from a conventional working space,