Category: Uncategorized

October 4, 2017
Tackling the 113% Fraud Increase in Call Centers | Webinar Recap
Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center fraud has increased 113% from 2015 to 2016. Last week, Dr. David Dewey, Pindrop’s Director of Research, hosted an online discussion regarding staggering statistics around the growing fraud problem in…
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September 28, 2017
How Pindrop Protect®, Hi-Def Phoneprinting, and Machine Learning Help Secure Enterprise Call Centers
The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical assets can be guarded with vaults and online resources can be protected with two-factor authentication, the phone channel is often left the most vulnerable. Legacy solutions like knowledge based authentication…
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September 8, 2017
Mass Data Breaches Mean Trouble for Call Center Security
It seems every month we hear about a new massive data breach. According to CNN and Risk Based Security, more than 149  billion consumer records have been compromised in data breaches this year alone. This is evidence that attackers are continuing to ramp up their efforts to steal sensitive data. This is bad news for…
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July 25, 2017
Quora Session with Vijay | Recap
Last week, Pindrop’s CEO, Vijay Balasubramaniyan, was featured on Quora, a question-and-answer forum where questions are asked and answered by its’ multitude of users. Available in Spanish and French, Quora has plans to expand to other languages with its $1.8 billion in Series D funding. With over 200 million monthly viewers, Quora is a popular…
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July 24, 2017
Here’s What Gartner Has to Say About Phoneprinting
Earlier this year, Gartner released a report which shed new light on how organisations can continue their pursuit against contact centre fraud. Analysts Tricia Phillips and Jonathan Care recommend to “partner with contact centre leadership or third-party providers to implement fraud-prevention-based phoneprinting technology. This, they suggest, will help improve customer authentication and reduce call times…
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July 21, 2017
Three Ways Your Phone System is Vulnerable to Fraud
For many businesses, the cost of phone fraud is stacking up. Data collected by Pindrop® Labs found that, in the UK, £0.86 per call was lost to phone fraud in 2016 – a 68% increase from £0.51 in 2015. It doesn’t help that phone fraud is getting harder to detect. Fraudsters have found many ways…
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July 21, 2017
Let’s Talk about Voice | The Rise of the Interface
We use voice controls to adjust the temperatures of our homes, order movies on-demand, schedule appointments using virtual assistants, and even accommodate in driving. With each advancement in voice-to-machine communication, the interaction becomes more human, expanding the types of opportunities for voice as an interface. However, with these leaps in consumer voice interfaces like Amazon…
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July 17, 2017
Phone Fraud | Damaged Trust
How Phone Fraud by Actresses Damages Customer Trust in Businesses Breaches and fraud cost businesses their reputations. If you can’t protect your customers’ data – or their money – then how can you expect to earn their trust? But sometimes keeping customers safe and maintaining operational efficiency can tug the business in opposite directions. In…
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July 14, 2017
Three Ways Fraudsters are Taking your Customers’ Money
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected by Pindrop® Labs found that, in the UK, £0.86 per call was lost to phone fraud in 2016 – a 68% increase from £0.51 in 2015. Not only are fraudsters…
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July 12, 2017
Phone Fraud | Social Engineering
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to provide excellent customer service and resolve calls quickly. But this commitment to making customers happy comes at a cost. It makes you a target for fraud. Attackers know that your…
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Webinar: Call Center Fraud Vectors & Fraudsters Analyzed