Last week, Pindrop’s CEO, Vijay Balasubramaniyan, was featured on Quora, a question-and-answer forum where questions are asked and answered by its’ multitude of users. Available
Earlier this year, Gartner released a report which shed new light on how organisations can continue their pursuit against contact centre fraud. Analysts Tricia Phillips
For many businesses, the cost of phone fraud is stacking up. Data collected by Pindrop® Labs found that, in the UK, £0.86 per call was
We use voice controls to adjust the temperatures of our homes, order movies on-demand, schedule appointments using virtual assistants, and even accommodate in driving. With
How Phone Fraud by Actresses Damages Customer Trust in Businesses Breaches and fraud cost businesses their reputations. If you can’t protect your customers’ data –
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to
According to BBC, MoneyConf is “where the world’s largest banks and tech firms meet.” This year, over 1800 top names from 69 different countries attended
Pindrop Labs discovered drastic increases in call center fraud from 2015 to 2016 after analyzing more than half a billion calls. Last week, Dr. David