Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Voice Phishing: How to Protect Yourself from Phone-Based Scams

November 29, 2023

We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.

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Phone Scams to Watch For in 2024

November 20, 2023

Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.

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The Benefits of Biometric Liveness in Fraud Detection

November 20, 2023

Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.

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STIR/SHAKEN Is Not Call Authentication

September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Measuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Secure Authentication the FFIEC Way - How Pindrop Can Help

July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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The 2022 Pindrop Voice Intelligence & Security Report

Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop

August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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FAQ - Pindrop and the FFIEC Authentication Guidance Data Sheet

Download this FAQ to learn how Pindrop can help you secure authentication following the FFIEC way.

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Pindrop + Forrester Total Economic Impact Calculator

What can efficient authentication save your business?

By providing just a few details, you'll receive a report outlining how Pindrop® solutions can help with cost savings, operational improvements, fraud loss reduction, and year over year benefits

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Deepfake Interviews: Sign of a darker future to come?

July 26, 2022

A genuine uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S so much that the FBI posts a notice. How long before we ourselves get “deepfaked” so much (like getting a vishing email or spam call today) that we are so numb that the headlines no longer garner a smile, but disconcert for how we got here.

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