Creating An Instant Contact Center with Amazon
June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja
Fighting Fraud in 2020 with TSB's Head of Fraud, Ashley Hart
June 3, 2020 @ 2:00 pm - 2:30 pm BST
Sharon Spence & Ashley Hart (TSB)
Using Voice to Defeat Cross-Channel Challenges
May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)
Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense
May 19, 2020
Read HereHow to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
May 14, 2020
Read HereCase Study - P&C Insurance
May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
May 13, 2020
Read HereSame Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
May 7, 2020
Read Here