Knowledge Does Not Equal Security
July 1, 2021
It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.
Read Here
5 Best Practices for Contact Center Authentication
Supercharging the IVR to Win Customers for Small to Medium-Sized Banks
5 Insights in 15 Minutes
June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)
AI Playbook for Financial Leaders
5 insights in 15 minutes
June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
3 Problems Pindrop Helps Customers Solve Everyday
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
June 1, 2021
Getting rid of KBAs, attacking your metrics and empowering your customers are the most recommended tactics.
Read HereHow to: Optimize Enrollment for Enhanced Authentication Right Now
June 1, 2021
Leveraging ANI as a factor in the ID claim, leveraging a unique identifier, avoiding clunky active enrollment, keeping things simple with API integration whenever possible and engaging experts are key actions to take.
Read Here
Contact Center Authentication: A Mystery Shopper’s Authentication Journey
Analyst Report by Aite Group
Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents
DownloadContact Center Authentication: A Mystery Shopper’s Authentication Journey
Pindrop Featuring Aite Group
May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)