Voice Deepfakes in the Contact Center: Ask Us Anything
Webinar
April 24, 2024 @ 2:00 pm EST
Amit Gupta, Sarosh Shahbuddin, Aarti Dongargaonkar, Elie Khoury
4 Top Questions Answered on How Passive Authentication Works to Secure Call Centers
April 3, 2024
Discover how passive authentication revolutionizes call center security, with insights from our webinar featuring Pindrop, boost.ai, and Desert Financial Credit Union. Learn how this technology enhances customer experience and fraud detection.
READ HERE3 Steps to Protect Call Centers in Retail from Refund Abuse Fraud
April 1, 2024
Protect your retail call center from refund concession abuse fraud. Discover how U.S. retailers can combat a $100 billion problem with multifactor authentication, fraud detection technology, and heightened alertness during peak shopping times.
READ HERE4 Essential Facts on BlackCat Ransomware for Healthcare Protection
March 28, 2024
Discover the critical insights into the BlackCat ransomware attack on Change Healthcare, its impact on the healthcare sector, and expert recommendations on safeguarding against future cyber threats. Learn about the role of affiliate extortion, ransomware-as-a-service models, and the importance of multifactor authentication and fraud detection in enhancing cybersecurity.
READ HEREUsing AI to Combat Healthcare Fraud
March 26, 2024
Fight healthcare fraud with AI, Traditional methods struggle against evolving scams. AI is stopping fraudulent billing, impersonation, & data breaches.
READ HERECutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention
As advanced technologies like artificial intelligence become increasingly sophisticated in their ability to mimic human voices, the risks of voice fraud and deepfake deception have intensified, fueling the emergence of new fraud tactics that threaten businesses and consumers. Pindrop Solutions aims to combat these emerging threats through innovative voice authentication, fraud protection, and deepfake detection technologies. Their platform assesses voice characteristics, caller behavior, device attributes, and live interactions to reliably distinguish between authentic human voices and synthetic or fraudulent attempts. It offers seamless security solutions that enhance protection for organizations while maintaining a frictionless user experience.
Reinventing Authentication: How Pindrop Passport is Streamlining Customer Verification
For today's busy contact centers, streamlining authentication processes is crucial, yet traditional methods that rely on passwords or personal questions often slow interactions and waste valuable agent time. As call volumes increase and resources become strained, finding solutions to efficiently verify customers while reducing friction is critical to delivering excellent experiences. Pindrop Passport is tackling this challenge with a next-generation authentication solution that analyzes unique voiceprints, behavioral patterns, device data, and other factors to verify identities seamlessly. By minimizing manual verifications through this multifaceted approach, Pindrop Passport helps businesses slash up to a minute per call in authentication time. This adds to millions in annual cost savings that can be reinvested in better-serving customers. In this presentation, we'll look at how Pindrop Passport revolutionizes authentication in the digital age.
Pindrop® Protect: Multi-Factor Fraud Detection Technology to Safeguard Accounts and Transactions
Fraud prevention is crucial for protecting sensitive financial and customer data. This video explores how Pindrop Protect uses cutting-edge technology to detect real-time fraud. Our solution can differentiate between legitimate and high-risk activities across calls through voice, device, and behavior analysis. Learn how Pindrop conducts an instant risk assessment from the start of each call to monitor for anomalies continuously. Their adaptive algorithms leverage over 5 billion calls of data to identify evolving fraud tactics and preempt most major fraud events. Find out how Pindrop is helping financial institutions and other organizations defend against fraud and fortify trust in digital transactions.
Authentication Excellence: Driving Secure and Seamless Experiences in the Contact Center
March 27, 2024 @ 1:00 pm EST
Hailey Crundwell, David Tevendale, Chase Tarkenton, Sara Candelaria