Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
November 12, 2020
Pindrop is turning the tables on fraudsters by creating a playbook to stop them.
Read HerePindrop Loves Voice: But We Don't Need it to Stop Fraud
September 17, 2020
Your fraud solution cannot rely solely on voice.
Read HereThe Psychology of Fraud: I Want to Believe
August 4, 2020
Even people who know how scams work still fall for it. Why? Because we are human.
Read HereHow Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
August 3, 2020
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk.
Read HereContact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report
July 24, 2020
The report provides a high-level overview of fraud activity targeted at contact centres, briefly exploring the ways criminals are exploiting the coronavirus pandemic to commit phone fraud.
Read HereIntro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It
July 20, 2020
Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.
Read HereContact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
July 16, 2020
The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.
Read HereProtecting the IVR
July 13, 2020
Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.
Read HereFinancial Costs of Fraud & 3 Chances to Take Some of it Back
July 9, 2020
The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.
Read Here