PINDROP BLOG

Category: Bank fraud

September 8, 2017
How 3 Premier Call Centers Are Reducing Fraud With Pindrop
With $14 billion lost annually to phone fraud, the call center remains a common target to fraudsters. Legacy authentication methods including caller identification, knowledge based authentication questions (KBAs), and ANI verifications no longer stand up to sophisticated attacks. Using these outdated solutions costs call centers $0.33 per call, adding up to $8 billion each year.…
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April 13, 2017
Tackling Phone Fraud with Pindrop
Martin Dodd, Managing Director, Connect, Lloyds Banking Group With the spotlight remaining on the evolving threat of online fraud, phone fraud is an area that is often overlooked. It is, however, an area where fraudsters, aided by new technology, still look for opportunities. Smarter thinking, collaboration and using innovation are helping organisations to stay a…
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November 30, 2016
Assessing Phone Fraud in the Contact Center: The Growing Problem
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than…
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October 26, 2016
Gartner Review & Recommendations: 3 Key Call Center Questions Answered
1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made…
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September 15, 2016
The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an accurate evaluation of the most effective technology solutions to protect against fraud. On Tuesday, Aite’s Senior Analyst, Shirley…
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September 1, 2016
61% of Fraud Traced Back to the Contact Center
Contact center fraud attacks have increased substantially in recent years due to the EMV transition and data breaches. Despite the intent to administer positive and timely customer experiences, contact centers often fall victim to social engineering methods that enable fraud attacks. Fraud attacks increase operational costs, decrease customer satisfaction, and jeopardize brand reputation as customer…
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May 13, 2016
May 13 – The Week in Phone Fraud
This week in phone fraud, call center fraud grows 45% since 2013. On Tuesday, Pindrop released its annual Call Center Fraud Report. SC Magazine spoke to Pindrop’s research director, David Dewey about the drivers behind this year’s increase in phone fraud. According to Dewey, new US chip cards make it harder for fraudsters to reproduce…
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April 8, 2016
April 8 – The Week in Phone Fraud
This week in phone fraud, sophisticated account takeover scams in the UK and a new report on who is most vulnerable to scams. This week the Guardian shared the story of account takeover fraud at Nationwide bank in the UK. In this multi-part attack, fraudsters took over the target’s mobile account, registered for mobile banking,…
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March 11, 2016
March 11 – The Week in Phone Fraud
This week in phone fraud, the BBC hacks NatWest and the FBI targets Jamaican lottery scams. On Tuesday, BBC Radio investigators demonstrated two ways to take over a NatWest bank account using the phone. Using social engineering, a fraudster could simply report a victim’s phone lost or stolen, then ask to have their phone number…
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March 4, 2016
March 4 – The Week in Phone Fraud
This week in phone fraud, how criminals are using the IVR and mobile wallets. This week, Forbes reported on Pindrop’s 2016 RSA session, “The Art of Avoiding Authentication.” Pindrop’s Director of Research, David Dewey, tested how Apple Pay’s call center authentication option could be compromised at major financial institutions. On Tuesday, American Banker‘s Penny Crosman…
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Webinar: Call Center Fraud Vectors & Fraudsters Defeated