The Top 10 Takeaways from Tuesday’s Webinar
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest
Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest
Contact center fraud attacks have increased substantially in recent years due to the EMV transition and data breaches. Despite the intent to administer positive and
The first step in protecting against phone scams is understanding how they work. In this series of blog posts, we’re breaking down some of the
Earlier this year, the IRS made the news when it announced that it expected nearly half of the calls it gets this tax season to
Robocalling and other malicious calling campaigns continue to plague the telecommunications industry. The FTC received nearly two million complaints about robocalls in 2014, accounting for
When you think of phone fraudsters, what image comes to mind? For many, it’s a picture of a lone wolf, probably wearing a hoodie, and
At Pindrop, we’re always trying to stay one step ahead of the fraudsters. That means not just tracking what they’ve been doing, but also making
Call Center Representatives (CSRs) often have a bad reputation when it comes to fraud control. Many banks and financial institutions rely on CSRs as a
Recently, Pindrop Security researchers were alerted to a phone scam targeting a financial institution. As part of the scam, fraudsters had purchased phone numbers that were