For Business Interactions

Security, Identity and Intelligence for the Contact Center and Beyond

Helping businesses to provide the optimal customer experience using voice with uncompromising security, maximum identity assurance, and actionable intelligence on suspicious activity based on data from multiple channels

What Pindrop

Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.

Using AI and machine learning technology we provide intelligence so next generation contact centers can automate critical routine tasks like identity verification and fraud detection. With the help of our industry experts, we create the technology that incorporates the latest risk analysis, voice, fraud detection, identity verification and authentication best practices.


Protection for the Contact Center, IVR, and Customer Accounts against

  • Social Engineering
  • Spoofing
  • Phishing Attempts
  • Account Mining
  • Identity Theft and Account Takeover
  • Data Leakage


Multiple solutions, leveraging voice for identity to solve issues not addressed by other types of authentication (KBA, OTP, Voice Bio only), to help establish help identity through the contact center:

  • Automatic Number Identification (ANI) Validation
  • Voice Biometrics
  • Device Validation
  • Risk-based Authentication


Breaking down information silos for a more complete view of cross channel activity to thwart future fraud.

  • Account Risk
  • Call Risk
  • Call Risk Pindrop Intelligence Network Consortium
  • Fraud Profiles

What Can Pindrop Help Achieve?


Multi-factor authentication

ANI validation

Real-time fraud detection

Reduced fraud loss

Account takeover prevention

Better customer experience and personalization

Increased productivity

Closed data breaches

Lower operational costs

Protection for brand reputation

0 %

Reduce 80% of fraud calls to the agent​

$ 0 B

Amount of verified losses prevented since 2012

0 %

Authentication rate possible on all calls

0 s

of Average Handle-Time saved per call

Explore Further



Multi-Factor Authentication


ANI Validation

With 160 years of experience putting customers first, First National Bank of Omaha (FNBO) boosts their ability to spot phishing attempts and account takeover attempts with help from Pindrop.

Discover the best practices that helped them reduce fraud losses and learn how FNBO maintained their customer first approach, while providing IVR security, and seamless authentication.

Unlock the Power of Voice