For Business Interactions
Security, Identity and Intelligence for the Contact Center and Beyond
Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.
Using AI and machine learning technology we provide intelligence so next generation contact centers can automate critical routine tasks like identity verification and fraud detection. With the help of our industry experts, we create the technology that incorporates the latest risk analysis, voice, fraud detection, identity verification and authentication best practices.
Protection for the Contact Center, IVR, and Customer Accounts against
- Social Engineering
- Phishing Attempts
- Account Mining
- Identity Theft and Account Takeover
- Data Leakage
Multiple solutions, leveraging voice for identity to solve issues not addressed by other types of authentication (KBA, OTP, Voice Bio only), to help establish help identity through the contact center:
- Automatic Number Identification (ANI) Validation
- Voice Biometrics
- Device Validation
- Risk-based Authentication
Breaking down information silos for a more complete view of cross channel activity to thwart future fraud.
- Account Risk
- Call Risk
- Call Risk Pindrop Intelligence Network Consortium
- Fraud Profiles
What Can Pindrop Help Achieve?
Real-time fraud detection
Reduced fraud loss
Account takeover prevention
Better customer experience and personalization
Closed data breaches
Lower operational costs
Protection for brand reputation
Reduce 80% of fraud calls to the agent
Amount of verified losses prevented since 2012
Authentication rate possible on all calls
of Average Handle-Time saved per call
With 160 years of experience putting customers first, First National Bank of Omaha (FNBO) boosts their ability to spot phishing attempts and account takeover attempts with help from Pindrop.
Discover the best practices that helped them reduce fraud losses and learn how FNBO maintained their customer first approach, while providing IVR security, and seamless authentication.