Anti Fraud

Detect fraud on live calls and identify which customer accounts are at risk

Improve the security posture of your contact
center with cloud-based fraud detection

The contact center is often the weakest link in an organization’s security. Businesses can leverage Pindrop to detect fraud signals in the voice channel and the IVR to gain a clearer view of fraud impact.

0 %

Reduce 80% of fraud calls to the agent

$ 0 b

Amount of verified loses prevented since 2012

Intelligent fraud analytics

Detect live social engineering attacks
Reduce fraud call to agents
Reduce fraud losses from ATO

Omni-channel risk reduction

Predict which accounts are at-risk based on behavior analysis using the latest AI
Track account risk from signals across multiple channels

Enhance brand & reputation

Avoid negative press
Improve the customer call experience by reducing “security” steps
Improved protection against customer account fraud

Pindrop® Protect

Pindrop Protect provides insights on each call, assessing the risk based on information fraudsters can’t control – the audio of the call. Pindrop Protect uses patented technology to analyzes over 1,300 features of each call to detect the subtle anomalies that indicate fraud.

A Credit Union achieved equivalent fraud loss savings of $1 dollar on every call.

CommunityAmerica Credit Union has strengthened their brand as a result by delivering frictionless member services and by providing comprehensive, flexible, and predictive consumer data protection. Find out how they partnered with Pindrop to achieve their goals.

Integrations

When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.

Agent or IVR

Protection across the enterprise from financial fraud. Pindrop can help defend contact centers against. threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization.

Agent

Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

IVR

Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud

Technologies

DeepVoice™ Engine

Pindrop’s proprietary deep neural network speaker recognition system to provide voice authentication, data, and analysis.

Phoneprinting® Technology

Full Audio analysis including DTMF looking for 1382 device & audio district attributes used for anomaly detection

Behavior Analysis

Using DTMF Pattern monitors, manners and habits around keypresses, calling reputation, account activity assessment

Pindrop Intellgience Network

A comprehensive database, or consortium, of fraud profiles built from cumulative network data acquired across Pindrop customers and enhanced with Machine Learning on over 1.2B calls

Our Customers

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

Pindrop Pulse

blog

STIR/SHAKEN Is Not Call Authentication

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

September 13, 2022

report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.