Improve the security posture of your contact
center with cloud-based fraud detection
Reduce 80% of fraud calls to the agent
Amount of verified loses prevented since 2012
Intelligent fraud analytics
- Detect live social engineering attacks
- Reduce fraud call to agents
- Reduce fraud losses from ATO
Omni-channel risk reduction
- Predict which accounts are at-risk based on behavior analysis using the latest AI
- Track account risk from signals across multiple channels
Enhance brand & reputation
- Avoid negative press
- Improve the customer call experience by reducing “security” steps
- Improved protection against customer account fraud
Pindrop Protect provides insights on each call, assessing the risk based on information fraudsters can’t control – the audio of the call. Pindrop Protect uses patented technology to analyzes over 1,300 features of each call to detect the subtle anomalies that indicate fraud.
A Credit Union achieved equivalent fraud loss savings of $1 dollar on every call.
Agent or IVR
Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud
Pindrop Intellgience Network
STIR/SHAKEN Is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.
Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.