Anti Fraud
Detect fraud on live calls and identify which customer accounts are at risk
Improve the security posture of your contact
center with cloud-based fraud detection
The contact center is often the weakest link in an organization’s security. Businesses can leverage Pindrop to detect fraud signals in the voice channel and the IVR to gain a clearer view of fraud impact.
Intelligent fraud analytics
- Detect live social engineering attacks
- Reduce fraud call to agents
- Reduce fraud losses from ATO
Omni-channel risk reduction
- Predict which accounts are at-risk based on behavior analysis using the latest AI
- Track account risk from signals across multiple channels
Enhance brand & reputation
- Avoid negative press
- Improve the customer call experience by reducing “security” steps
- Improved protection against customer account fraud
Pindrop® Protect
Pindrop Protect provides insights on each call, assessing the risk based on information fraudsters can’t control – the audio of the call. Pindrop Protect uses patented technology to analyzes over 1,300 features of each call to detect the subtle anomalies that indicate fraud.
A Credit Union achieved equivalent fraud loss savings of $1 dollar on every call.
CommunityAmerica Credit Union has strengthened their brand as a result by delivering frictionless member services and by providing comprehensive, flexible, and predictive consumer data protection. Find out how they partnered with Pindrop to achieve their goals.
Integrations
When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.
Agent or IVR
Protection across the enterprise from financial fraud. Pindrop can help defend contact centers against. threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization.
Agent
Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
IVR
Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud
Technologies
DeepVoice™ Engine
Pindrop’s proprietary deep neural network speaker recognition system to provide voice authentication, data, and analysis.
Phoneprinting® Technology
Full Audio analysis including DTMF looking for 1382 device & audio district attributes used for anomaly detection
Behavior Analysis
Using DTMF Pattern monitors, manners and habits around keypresses, calling reputation, account activity assessment
Pindrop Intellgience Network
A comprehensive database, or consortium, of fraud profiles built from cumulative network data acquired across Pindrop customers and enhanced with Machine Learning on over 1.2B calls
Our Customers
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