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With 160 years of experience of putting their customers first, hear how FNBO boosted their ability to spot attempted phishing and account takeover fraud with help from Pindrop.

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Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half 

“THE GREAT BIG SMALL BANK”

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Our mission is to provide security, identity and trust on every voice interaction

Our mission is to provide security, identity and trust on every voice interaction.

Discover some of those best practices that helped them reduce fraud losses and learn how FNBO maintained their customer first approach, while providing world class IVR security, and seamless authentication.

You certainly are not alone if you continuously ask yourself these questions. First National Bank of Omaha (FNBO) was there. They did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.

  • How FNBO boosted their ability to spot phishing and account takeover.
  • Best practices which helped them reduce fraud loss.
  • How they maintained their customer first approach while providing IVR security and seamless authentication.

How do I improve my authentication process? How can I deliver the optimal call experience by enhancing the way I authenticate my customers? How do I reduce my account takeover and fraud loss rates?

“Pindrop’s solution is not only an ATO product. 40% of what we save out of Pindrop is first party loss: A bust-out account. A synthetic ID or a malicious credit intent...” 

- Steve Furlong (Director of Fraud Management)