February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Pindrop® authentication solutions help contact centers authenticate legitimate callers quickly and accurately, reducing call handle times, enabling personalization, and improving customer experience.
Pindrop’s authentication technology is based on credentials and risk criteria extracted from a call. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers. Passport also provides critical insight into authentication performance, as well as key actionable intelligence about how callers are interacting with the IVR and agent.
Pindrop® Express is a risk-based caller ID validation tool designed to allow organizations to quickly authenticate customers. Express combines spoof detection and anomalous behavior detection with pre-ring authentication technology providing a more secure and streamlined experience for customers. Express instantly validates the customer’s phone number as the call connects to deliver a simple “yes or no” authentication decision.