Pindrop® Express is a risk-based caller ID validation tool designed to allow organizations to quickly authenticate customers. Express combines spoof detection and anomalous behavior detection with pre-ring authentication technology providing a more secure and streamlined experience for customers.  Express instantly validates the customer’s phone number as the call connects to deliver a simple “yes or no” authentication decision.

• Authenticate before the phone rings Express uses carrier signaling to verify the caller ID’s or Automatic Number Identification (ANI’s) authenticity, which can then be match to the customer number on file to deliver a simple “yes or no” authentication decision.  Knowing who is on the call instantly can help improve the customer experience.
• Go beyond ANI validation  If a solution is only rejecting spoofed numbers, the likelihood of authenticating the wrong person increases dramatically.  Express uses Pindrop’s proprietary risk engines and the Pindrop Consortium to analyze every call for more than just spoofing, but also will not validate a call from a high risk carrier or a number with anomalous behavior and history.  This ensures a higher level of scrutiny for authenticating calls that goes beyond caller id spoofing.
• Proven Average Handle Time Reduction Passport Express reduces the need for extensive identity verification methods for most of your customers.  Pindrop has helped one of its customers save up to 44 seconds per call validated by Express, resulting in a estimated savings of $1.3M