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Fight back against retail fraud

1 in 100 calls to retail contact centers are projected to be fraudulent,¹ posing a risk to one of the most vulnerable access points for cybersecurity threats—your call center. Add security to your business with our advanced fraud detection technology.

¹Based on PindropⓇ Labs analysis of contact center fraud rates for retail customers, projected rate by the end of 2024

Retailers have been losing $23B² in fraudulent returns annually—with fraudsters stealing 3.6%³ of all e-commerce revenue. With retail fraud rampant, our comprehensive product suite helps you prevent losses without sacrificing the experience for your customer.

² NRF survey on Cost of Retail Returns 2022

³ ECR Community Buy Online, Return in Store, The Challenges and Opportunities of Product Returns in a Multichannel Environment, 2019

Enable multi-factor authentication that can start detecting spoof calls before they even reach an agent.

Speed up service and save your agents’ time with passive authentication for returning customers that you can use to increase your IVR automation.

Identify fraudulent calls faster by accessing our extensive list of documented offenders.

Learn about Concession Abuse as a Service (CAaaS), the “service providers” who are adept at abusing return policies, and how you can better protect your call center.

Our products can help you stop fraudsters in their tracks with passive authentication, real-time risk assessments, deepfake detection, and more. Explore how each product can help detect fraud in your call center today.

Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, effective security measures with cutting-edge multi-factor authentication.

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Pindrop® Protect

Get near real-time fraud alerts and reduce your average handle time (AHT). Better equip your agents with risk assessments for inbound calls.

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A large eCommerce retailer is reducing fraud losses by 3x with Pindrop. Read the case study to learn how.

The retailer is on track to save >$10 million in fraud losses and an additional $1 million in chargeback processing in just the first year of utilizing the Pindrop solution.

Interested in learning about fraud detection for call centers like yours? Explore the guides, blogs, and case studies created with retail contact centers in mind.