Fraudulent calls within the contact center have grown by 350% – in only five years. Starting with data collection and validation, fraudsters go through many steps on their journey to achieve financial gain. The fraudsters’ journey vary by industry and how they execute attacks, which in turn, impacts organizations differently. Banks remain a lucrative target for fraudsters, despite heavy security, and with no industry-wide fraud solution, fraud continues to grow.
Together with Suntrust, we are excited to host the second annual one-day Identity & Customer Experience Banking Summit in Atlanta this December. The event is designed with the executive in mind, working to achieve the same goals – to provide excellence in customer authentication, voice security, and superior customer experiences. ICX will provide thought leadership, informational sessions, peer led strategic planning roundtables, combined with benchmarks from industry leaders and networking opportunities.
During the summit, we will cover topics including:
- The Future of Voice
- AI and the Contact Center
- Modernizing Contact Center Security
Register to join us for the summit on December 9-10th here – we’re looking forward to it.