October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected by Pindrop® Labs found that, in the UK, £0.86 per call was lost to phone fraud in 2016 – a 68% increase from £0.51 in 2015.
Not only are fraudsters taking your customers’ money, they’re also putting a significant drain on the call centre operation. They use a variety of methods and tactics to exploit the weaknesses in the call centre for their benefit.
To find out about the other tricks fraudsters use to take your customers’ money, read our free 2017 UK Call Centre Fraud Report.