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Call Center Criminals: Fraud Techniques Unmasked

A fraud technique differs from a specific fraud type, such as account takeover (ATO) fraud or card not present (CNP) fraud. Fraudsters use different techniques to bypass security measures and call center agents, when coupled with a completed fraudulent transaction, it gets classified by fraud type. Pindrop® works directly with customers and industry experts to […]

Protecting the Customer Experience While Controlling Contact Centre Fraud

Like any good business, you want to provide a seamless customer experience while doing your best to protect against fraud. Yet security and service are not always mutually inclusive. Stringent verification measures can create a complicated user journey, while asking additional security questions might help fraudsters to hone their approach. Our whitepaper explores this dilemma. […]

GDPR Compliance

In response to the growing threat of security breaches, countries across the European Union (EU) have enacted stringent legislation and regulation regarding the protection of personal data. To maximise protection, the EU is replacing the Data Protection Directive (DPD), which previously regulated the processing and free movement of data within the entirety of the EU, […]

Phone Security in the Public Sector

Every day, hundreds of thousands of people call U.S. government and public sector agencies. While most private sector call centers deal with inquiries around shipping delays or billing statements, calls to a government agency tend to be centered around more important matters – help with tax returns, filing for needed benefits, emergency services, etc. The […]

Protecting Customer Experience While Controlling Contact Center Fraud

Building A Deeper Collaboration It’s a growing problem for contact centre managers: how do organisations balance meeting customer expectations for efficient service while protecting them from fraud? Asking for more information from customers can complicate the user experience and present new opportunities for fraudsters to hone their approach. More importantly, these security issues may lead […]

The Weakest Link: Phone Channel Authentication & Anti-Fraud in the Public Sector

Data breaches not only affect financial security and personal privacy, but diminish public trust immensely. Physical and online security gaps are highly monitored in the information security industry through further regulations, technologies, and recommended best practices. However, even though these measures have been taken, fraudsters can still obtain valuable information. Although online and physical channels […]