Building A Deeper Collaboration
An effective solution against fraud comprises of a number of elements that need detailed planning in order to be implemented into a cohesive strategy. This then needs to be adequately resourced and managed as a collaborative effort amongst stakeholders.
- A unified approach that secures the entire ecosystem of customer touch points as well as the unique challenges of each individual touch point
- A multi-layered approach to security technology (e.g. voice biometrics plus Phoneprinting™)
- Recognition that omnichannel contact centres need integrated text and voice surveillance