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PINDROP BLOG

Category: Pindrop® Labs

February 11, 2020
MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES
As humans, we often overestimate our performance.  This phenomena has been studied so often, it has a name: the Dunning-Kruger effect.  The Dunning-Kruger effect states that we have a cognitive bias in believing we are smarter than we actually are. We naturally overestimate our own abilities.  We are obsessed with all things voice here at…
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February 11, 2020
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel of operation – and it may be hard to determine priority. Over the years, we have noticed that the call center is often pushed to the back burner, making it…
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January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the…
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January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We see customer experience as the next revenue battleground. By the year 2020, customer experience will overtake price and product as the key brand differentiator.  By 2022, digital businesses with great…
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January 17, 2020
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and services anytime/anywhere through a plethora of devices, and platforms that allow people to engage directly with businesses and other consumers. Businesses already participate in the conversational economy when they immediately…
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December 3, 2019
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method that’s always been a part of you – your voice? It’s easy to get excited to think about where voice is headed, but these advances can quickly turn into a…
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November 21, 2019
Learning to Think Like a Fraudster | The Fraud Bible
Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is here to answer all your questions – and unfortunately share the means of becoming a criminal. From a consumer mindset, this bible will offer insight into the ways fraudsters take…
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November 21, 2019
A Fraudster’s Holiday | Contact Center Fraud in Retail
With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that fraudsters will soon be celebrating too. As you fill your online cart and swipe your card at brick and mortars, fraudsters will be following behind you – waiting for their…
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June 26, 2019
AI | Infant Technology in Training
The promise of artificial intelligence is too attractive to ignore. Ideas range from discerning trends we are currently unable to see and optimizing decision making to hundreds of other ways AI could make our lives easier is too tempting to not entertain. Artificial intelligence is capable of solving complex problems from housing to disease –…
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May 31, 2019
Deepfakes | What You Need To Know
Let’s start off with something simple: what is a deepfake? Deepfakes can include anything from audio to video content that appear to look and sound like real footage. However, the difference is – it’s completely fake. The origin of the term deepfake comes from a pair of deep learning, the technology that makes it possible,…
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