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PINDROP BLOG

Category: Pindrop® Labs

June 20, 2018
Pindrop® Express | Authentication, Risk, CX and the Enterprise
Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational…
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May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…
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March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have been determined, with customer experience, efficiencies, and fraud in mind. Voice biometrics, along with help from deep neural networks (DNN), allows fraud attacks to be mitigated through multi-layered solutions. Last…
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February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud…
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October 31, 2017
Data Breaches: The Death Knell of KBA
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private sector uses Social Security Numbers as a unique identifier for consumers and the primary means of gathering information on individuals. Our society is comfortable using this identifier when applying for…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
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August 18, 2017 | Elie Khoury
Pindrop Labs | Replay Attack
Voice is a leading input interface for Internet of Things (IoT) devices. This is mainly attributed to the success of automatic speech recognition (ASR), voice biometrics, and natural language processing (NLP). With this progress comes the increased risk of attacks over the voice channel. Attackers are reportedly trying to use diverse voice spoofing techniques to…
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July 29, 2016
Black Hat Talk: Call Me…I’ll Gather Threat Intelligence on Your Telephony Scams and Expose Fraudsters
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and companies to ask, “How do we know stop them?” They are robocalls, voice phishers and caller ID spoofers using cybercrime techniques to launch scam campaigns through the telephony channel that…
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June 2, 2016
How Call Center Fraud Compares Across the Pond
The UK sees more than 2x the amount of  call center fraud than the US The UK is no stranger to phone fraud in financial institutions. The recent data compiled in Pindrop’s 2016 Call Center Fraud Report shows that 1 in every 700 calls made to enterprise call centers in the UK is fraudulent. This is…
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Introducing Pindrop® Express – Authenticate without compromise.