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PINDROP BLOG

Category: Authentication

October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice…
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August 29, 2018
A [Female] Voice of Concern
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75% of US households owning smart speakers by 2020 according to Gartner. Within this expansive growth, there are several brands of assistants, including Amazon Alexa, Google Home, and Microsoft Cortana, taking…
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August 27, 2018
Voice Security Predictions in the Age of IoT
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August 24, 2018
Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?
With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances. The money-transfer market is dominated by Venmo and Paypal, however, Zelle is quickly catching up, offering an alternative that is backed by U.S. financial institutions. Zelle is known for its…
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June 20, 2018
Pindrop® Express | Authentication, Risk, CX and the Enterprise
Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational…
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May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…
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March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have been determined, with customer experience, efficiencies, and fraud in mind. Voice biometrics, along with help from deep neural networks (DNN), allows fraud attacks to be mitigated through multi-layered solutions. Last…
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February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy…
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February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a…
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January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters…
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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.