Category: Authentication

June 25, 2020
Biometric Authentication After COVID-19: Are Contactless Biometrics the Future?
The current public health situation and subsequent social distancing guidelines have brought biometric technology into greater focus as a sustainable approach for contactless authentication. The challenge of reducing the spread of COVID-19 through physical contact has inspired experts to examine the potential of contactless biometric technology in greater depth, both for current and future applications.  …
Read More →
June 16, 2020
Contact Center Authentication: A Comprehensive Guide for 2020 and Beyond
Read More →
June 15, 2020
How Cloud Contact Centers Mitigate Disruption and Ease Disaster Recovery
Modern contact centers are turning to cloud-based solutions for strategic disaster recovery, dynamic scalability, and workforce and customer service optimization. The COVID-19 pandemic has shifted disaster recovery to the top of the priority list for many companies seeking to respond to the unique challenges of the day proactively. Unprecedented changes brought about by shifting public…
Read More →
June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless, like a child’s bias towards one food vs the other due to exposure,  others are quite destructive. Impacting our society negatively and often resulting in deaths, dispassionate laws, and discrimination.…
Read More →
May 14, 2020
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and a higher susceptibility to customer service disruption. The challenges facing today’s financial institutions go beyond the obstacles inherent in transitioning whole segments of the workforce to remote working. During a…
Read More →
May 13, 2020
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts are now telecommuting in large numbers. They often find it challenging to navigate the myriad distractions that naturally occur over the course of an average workday at home. Well aware…
Read More →
May 11, 2020
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center, significant opportunities exist in customer experience due to self-service options in the IVR and customer experience professionals who are trained specially for customer satisfaction.  As call centers restructure themselves to…
Read More →
May 4, 2020
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many benefits, many contact center companies are still wary of the cloud. Digital transformation can feel like a huge undertaking with all of the technology and operational changes companies must go…
Read More →
April 28, 2020
The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges
Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers are pivoting to address new and increasing risks proactively. As a response to unprecedented circumstances, businesses across the world are being forced to adapt to widespread moves in telecommuting regardless…
Read More →
April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more secure. As the world moves to one where the majority of interactions may happen online and through the phone channel, out of necessity, the proper identification of users and customers…
Read More →