How effective is it at catching fraud?

Pindrop® Protect has detected 80% of fraud in its customers’ contact centers5 and enables real-time intervention to reduce losses.

FRAUD DETECTION SOFTWARE

Defend against rising fraud rates

Q: Can it stop deepfakes and synthetic voices?

Pindrop® Pulse detected deepfakes with 99.2%4 accuracy, according to data published in 2023, when used with Pindrop® Protect, and provides liveness scores to confirm a human caller.

Implement an advanced voice fraud detection solution—and improve voice security, reduce fraud losses, and help protect your reputation.

Chat with an expert

Be prepared with voice security

Invest in a comprehensive fraud detection solution to protect one of your most vulnerable channels—the contact center.

Get started

Why Pindrop

Minimize false positives, help cut fraud losses, and increase customer protection at every stage of the call with real-time detection.

Catch more fraud, faster

Detect up to 80% of fraud in your contact center¹ to reduce losses and protect sensitive customer information.

Eliminate distractions

Minimize false positives to less than 0.5%¹ so your team can focus on real threats instead of reviewing genuine calls.

Safeguard every step

Analyze calls in the IVR and during agent interactions to spot suspicious activity at critical moments.

Evolve risk score at each stage

Update risk analysis dynamically throughout the call journey, allowing for continuous evaluation of caller authenticity.

Uncover hidden risks

Review previous calls with new fraud intelligence to identify overlooked threats and create actionable cases.

Stop deepfakes in their tracks

Detect deepfakes with 99.2% accuracy,³ that can help prevent estimated fraud losses of up to $5.1M.³

Helping to secure IVR systems

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

Learn More

Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

Learn More

Tablet displaying the 2025 Voice Intelligence and Security Report cover featuring a digital lock icon representing data-driven fraud detection insights

Gain valuable insights in fraud detection

Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.

Download the report

Fraud detection software FAQs

Pindrop® Protect multi-layered fraud detection solution for contact centers helps reduce fraud losses and safeguard sensitive information.

Pindrop® Protect leverages artificial intelligence and machine learning to analyze calls in the IVR and with agents in real time, to produce a dynamic risk score that updates at each stage of the journey.

Pindrop® Pulse detected deepfakes with 99.2%⁴ accuracy, according to data published in 2023, when used with Pindrop® Protect, and provides liveness scores to confirm a human caller.

No. It works passively in the background and does not require active participation from the customer. Risk scores are automatically elevated to the agent who can then act in accordance with the organization’s policies.

Pindrop® Protect has detected 80% of fraud in its customers’ contact centers⁵ and enables real-time intervention to reduce losses.

Pindrop® Protect can be implemented from the IVR through agent interactions, with continuous evaluation and evolving risk scores throughout the call. The call risk assessment continues even after the call is over through Continuous Scoring.

Yes—Pindrop® Protect can re-review prior calls with new fraud intelligence to surface hidden risks and create actionable cases through Continuous Scoring.

Pindrop® Protect provides a single risk score across IVR and agent stages, and Pindrop® Pulse adds deepfake and liveness detection.

Organizations with high-stakes contact centers, including leaders in finance, healthcare, insurance, and beyond.

Sources + disclaimers

¹ Fraud detection rate (calculated as fraud detected by Pindrop^Ⓡ Protect as proportion of all confirmed fraud calls) and false positive rate (calculated as % of genuine calls identified as fraud in proportion to all calls) across all Pindrop^Ⓡ Protect customers for the full year 2023
²Waterloo case study
³Fraud uplift rate extrapolated from beta findings that were then applied to other Pindrop^Ⓡ Protect customer call volumes with industry standard assumptions of fraud loss detection and average loss to arrive at the potential savings for a customer with a large call volume
⁴Pindrop, “Effective Signal-Modified Deepfakes Liveness Detection,” August 2023
⁵Fraud detection rate calculated as fraud detected by Protect as a proportion of all confirmed fraud calls across all Pindrop® Protect customers for the full year 2024

Defend against rising fraud rates

Be prepared with voice security