Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
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Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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Improving Account Access Protection One Mismatch at a Time
June 14, 2022
Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).
Read HereA Deeper Look into Pindrop’s Latest Platform Improvements
Pindrop announces their latest innovations around new intelligence extracted from voice.
June 14, 2022
Pindrop has announced their latest innovations around new intelligence extracted from voice, as well as new means to investigate potential fraud, create more impactful authentication policies, and help to increase the security posture of contact centers.
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Investment Mobile App Revolutionizes Security Architecture
Introducing Pindrop Voice Verification for a Better User Experience
A leading investment mobile app worked with Pindrop to combine behavioral engineering with security methods to revolutionize the account recovery experience with pre-enrolled voice authentication integrating Pindrop’s speaker recognition API into their mobile application in weeks. They now have rolled out this option to all of their 17+ Million users.
DownloadCan Authentication Improve Agent Retention
June 9, 2022
Organizations utilize Pindrop’s solution to authenticate genuine customers, improve customer experience and help keep customer accounts safe. But the benefits they see are not only limited to those factors – there is one more: improved agent satisfaction.
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2022 Voice Intelligence & Security Report
5 Insights in 15 Minutes
May 12, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai & Ben Cunningham
Authentically You
From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.
What is the Dark Web?
A Two-Part Series
April 21, 2022 @ 1:00 pm - 2:00 pm EST
Jay Hart and Guest Speaker Brett Johnson
Know When to Change the Locks to Your Contact Center
May 3, 2022
Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’
Read HereBiometric Authentication: Enhance Face with Voice
May 2, 2022
When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.
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