Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
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Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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IVR/IVA Authentication Methods
June 14, 2023
The phone channel remains a critical part of the contact center. As such, it is increasingly important to ensure that organizations carefully assess the authentication methodology employed within their IVR/IVA to balance security as well as the customer experience.
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Part 4: The Delicate Balance of CX and Fraud Detection
A Four-Part Webinar Series
July 27, 2023 @ 2:00 pm EST
Bryce McWhorter and Tara Garnett
Part 3: Deepfakes and the Dark Side of Generative AI
A Four-Part Webinar Series
July 13, 2023 @ 2:00 pm EST
Amit Gupta, VP of Product, Pindrop
Part 2: How your Contact Center & IVR are being weaponized
A Four-Part Webinar Series
June 29, 2023 @ 2:00 pm EST
Shawn Hall, VP of Product, Pindrop
Part 1: Resurgence of Fraud in Contact Centers: Latest Tactics & Vulnerabilities
A Four-Part Webinar Series
June 15, 2023 @ 2:00 pm EST
Shawn Hall, VP of Product, Pindrop
Pindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
READ HEREPindrop® Solutions and Amazon Connect: Better Together
Secure your Amazon Connect Contact Center with Pindrop® Solutions
June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS
The 2023 Pindrop Voice Intelligence & Security Report
Explore an in-depth analysis of 2022 fraud trends, 2023 predictions, vulnerabilities in the contact center, and strategies for fraud prevention and customer satisfaction.
DOWNLOADCall Center Fraud: The Playbook For A Strong Defense
March 28, 2023
The process of implementing fraud controls in your call center may seem overwhelming but the value of doing so is significant. Discover common tactics observed along with a comprehensive approach to protect your call center and most importantly, the financial assets you manage to minimize fraud losses.
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