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Discover the Future of Voice Security

Gain unparalleled knowledge into topics like audio fraud prevention, authentication, deepfakes, and more with our expert-curated collection of informative webinars, insightful blogs, and comprehensive reports.

Pulse | Blog

Using AI to Combat Healthcare Fraud


March 26, 2024

Fight healthcare fraud with AI, Traditional methods struggle against evolving scams. AI is stopping fraudulent billing, impersonation, & data breaches.

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Pulse | Video

Cutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention


As advanced technologies like artificial intelligence become increasingly sophisticated in their ability to mimic human voices, the risks of voice fraud and deepfake deception have intensified, fueling the emergence of new fraud tactics that threaten businesses and consumers. Pindrop Solutions aims to combat these emerging threats through innovative voice authentication, fraud protection, and deepfake detection technologies. Their platform assesses voice characteristics, caller behavior, device attributes, and live interactions to reliably distinguish between authentic human voices and synthetic or fraudulent attempts. It offers seamless security solutions that enhance protection for organizations while maintaining a frictionless user experience.

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Pulse | Video

Reinventing Authentication: How Pindrop Passport is Streamlining Customer Verification


For today's busy contact centers, streamlining authentication processes is crucial, yet traditional methods that rely on passwords or personal questions often slow interactions and waste valuable agent time. As call volumes increase and resources become strained, finding solutions to efficiently verify customers while reducing friction is critical to delivering excellent experiences. Pindrop Passport is tackling this challenge with a next-generation authentication solution that analyzes unique voiceprints, behavioral patterns, device data, and other factors to verify identities seamlessly. By minimizing manual verifications through this multifaceted approach, Pindrop Passport helps businesses slash up to a minute per call in authentication time. This adds to millions in annual cost savings that can be reinvested in better-serving customers. In this presentation, we'll look at how Pindrop Passport revolutionizes authentication in the digital age.

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Pulse | Video

Pindrop® Protect: Multi-Factor Fraud Detection Technology to Safeguard Accounts and Transactions


Fraud prevention is crucial for protecting sensitive financial and customer data. This video explores how Pindrop Protect uses cutting-edge technology to detect real-time fraud. Our solution can differentiate between legitimate and high-risk activities across calls through voice, device, and behavior analysis. Learn how Pindrop conducts an instant risk assessment from the start of each call to monitor for anomalies continuously. Their adaptive algorithms leverage over 5 billion calls of data to identify evolving fraud tactics and preempt most major fraud events. Find out how Pindrop is helping financial institutions and other organizations defend against fraud and fortify trust in digital transactions.

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Pulse | Webinar

Authentication Excellence: Driving Secure and Seamless Experiences in the Contact Center


March 27, 2024 @ 1:00 pm EST
Hailey Crundwell, David Tevendale, Chase Tarkenton, Sara Candelaria

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Pulse | Blog

10 Important Call Center Metrics & KPIs to Track in 2024


March 15, 2024

Unlock the secrets to call center success in 2024 with our guide on the top 10 metrics and KPIs. Enhance efficiency, customer satisfaction, and profitability with Pindrop's expert insights.

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Pulse | Video

Pindrop® Pulse Combats Rising Risk of Deepfake Deception


As voice becomes increasingly essential for accessing sensitive information and managing accounts in the digital world, the threat of impersonation through advanced techniques like deepfakes poses serious security risks. Pindrop has developed a cutting-edge liveness detection system to authenticate voices and combat the escalating challenges of synthetic deception. Our multi-layered technology analyzes speakers in real time to distinguish human voices from fraudulent attacks.

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Pulse | Blog

3 Mysteries About Deepfakes and What Your Company Can Do About It


March 7, 2024

Pindrop recently hosted a webinar on Voice Theft and How Audio Deepfakes Are Comprising Security on Tuesday, March 5th. Top C-suite execs from Pindrop shared their research and insights on how Pindrop Pulse is leading the battle against deepfakes with its latest technology.

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Pulse | Blog

Testing authentication systems against deepfake vulnerabilities at Top Tier US Bank


February 29, 2024

3Qi, a leading software QA solution provider, helped a Tier 1 US Bank test its call centers against the full variety of deep fakes. In this blog, we share their learnings and best practices from that exercise for everyone to learn from.

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