Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which quickly made their way to being a major force of communication, whether that was through the first emails or internet searches. Bound to the hardwired interface in computers was typing – something that had to be learned, and with that came written passwords.
The advent of smartphones made touch the new star of conversations – leaving typing in our second nature. This era was defined by the “swipe” of a touch screen, still requiring passwords, but with the involvement of two factor authentication. So, what is comes after touch?
That is where voice comes in – the era that is standing in front of us today. Voice doesn’t require an interface that has to be learned; it is as natural as having a conversation with a friend. Typed passwords are moving into the past, with the era of voice offering a password you always have with you – your voice.
In the end, if enterprises want to leverage cost savings, customer satisfaction benefits, and competitive advantages, they must address security in voice applications to help encourage adoption. After all, most of the blocks customers’ have in adopting voice technology on an enterprise level are tied to security concerns.
To find out more about the latest on welcoming the conversational economy – watch our on-demand webinar here.
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