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Written by: Mike Yang

Next week is the RSA Conference in San Francisco, CA. Don’t miss your chance to meet with our executive team at Booth #245 for live presentations and demonstrations of FDS, our phone fraud detection and authentication solution.

Pindrop Booth Schedule

Using Call Audio to Authenticate Call Center Customers & Detect Fraud
Pindrop’s Fraud Detection System (FDS) is a tool that allows CSRs customize their level of authentication processes based on the risk level of each call. This demo will show how CSRs use FDS for real-time authentication and detection of fraud. We will show a legitimate call as well as a fraud call and demonstrate how the calls appear to the call center representative.
Tue. 4/21 – 12:00 PM, 2:15 PM, and 4:15 PM
Wed. 4/22 – 12:00 PM, 1:30 PM, and 4:45 PM
Thur. 4/23 – 11:15 AM, and 12:45 PM

What You Can Tell From A Phone Call
Phone calls have no security built-in: caller ID isn’t secure; voices are unreliable and easily manipulated. But things are changing. Join us for a brief overview of our patented PhoneprintingTM technology– what it can tell you and how it can immediately help you catch almost all of your phone fraudsters and stop them in their tracks.
Tue. 4/21 – 11:30 AM
Wed. 4/22 – 2:00 PM
Thur. 4/23 – 12:00 PM

The Weird World of Phone Fraud: How Criminals Exploit Your Call Center
When it comes to fraudsters, sometimes the truth is stranger than fiction. Come hear the elaborate, the creative, and the downright weird ways that criminals are exploiting your call center security. We’ll play audio clips of real fraudsters in action, and show you how Pindrop is keeping tabs on the world of phone fraud.
Tue. 4/21 – 3:30 PM
Wed. 4/22 – 11:15 AM, 5:30 PM
Thur. 4/23 – 1:30 PM

Are Your Customers Who They Say They Are?
It’s time for call centers to retire “What’s your mother’s maiden name?” Knowledge Based Authentication doesn’t work anymore. At Pindrop we’ve developed a new way to authenticate your customers. Join us to learn how you can treat fraudsters like bad guys, and legitimate callers like your valued customers.
Tue. 4/21 – 1:30PM, 4:45 PM
Wed. 4/22 – 12:45 PM