Protecting Customer Experience While Controlling Contact Center Fraud

Building A Deeper Collaboration It’s a growing problem for contact centre managers: how do organisations balance meeting customer expectations for efficient service while protecting them from fraud? Asking for more information from customers can complicate the user experience and present new opportunities for fraudsters to hone their approach. More importantly, these security issues may lead […]

Online Brokerage Saves $1.5 Million With Fraud Detection System

Call centers in the U.S. spend over $10 billion per year authenticating callers; however, they are still forced to deal with social engineering attacks designed to gain access to accounts, money, and other assets. For companies like this top 3 online brokerage, tactics like social engineering, Caller ID/ANI spoofing, and customer impersonations have allowed fraudsters […]

Securing the Call Center in Financial Institutions

Major US Retail Bank Reduces Call Center Fraud Losses 70% In 2015, a leading U.S. retail bank found that fraud attempts on their call center were at an all time high, and expected to continue growing. With the help of Pindrop, the bank was able to secure their call center, reducing fraud loss, while lowering […]