Pindrop® Solutions: Beating the Balancing Act of Security and Customer Experience
Pindrop® Panorama leverages years of innovations in machine learning to provide authentication and anti-fraud solutions for today’s call. With Pindrop, organizations can verify their callers in a customer-not-present environment while deterring fraudulent access to customer accounts and identities. Download this data sheet to learn: Why authentication and anti-fraud efforts matter more now than ever before […]
Call Centre Fraudsters Unmasked
Real-Life Fraudsters, The Real Costly Call Centre Challenge With a global increase in call centre fraud of 113%, it is obvious the sophistication of fraudsters is evolving to surpass security measures and to fit the needs of a common end goal – financial gain. Pindrop® Labs analysed one billion calls in efforts to identify recurring […]
Top 10 U.S. Retail Bank Cuts 55 Seconds Per Call with Pindrop® Passport
One of the largest retail banks in the U.S. sought to improve customer satisfaction in the call center by eliminating time-consuming processes. Limited by a non-speech-enabled IVR, the bank was constrained to outdated authentication options, such as PIN numbers and knowledge-based authentication (KBA) questions. Long enrollment processes and authentication challenges were driving call handle times up, causing significant customer […]
The UK Contact Centre Decision-Maker’s Guide 2017-18 Report
Customer security processes are about two factors: are you who you say you are, and are you allowed to do what you are trying to do? Until a few years ago many businesses relied on trust that the caller was who they claimed to be, asking only for a name and address. Today, strong identity […]
2017 Call Center Fraud Report
Call Center Fraud Attacks Have Increased By 113% Pindrop® Labs analyzed more than half-a-billion calls to investigate the latest fraudulent call center activity data from around the world. Pindrop’s 7th annual Call Center Fraud Report reveals that call centers are the nexus of fraud activity with a 113% rise in fraudulent calls within the past […]
Protecting the Customer Experience While Controlling Contact Centre Fraud
Like any good business, you want to provide a seamless customer experience while doing your best to protect against fraud. Yet security and service are not always mutually inclusive. Stringent verification measures can create a complicated user journey, while asking additional security questions might help fraudsters to hone their approach. Our whitepaper explores this dilemma. […]
2016 Call Center Fraud Report Infographic
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GDPR Compliance
In response to the growing threat of security breaches, countries across the European Union (EU) have enacted stringent legislation and regulation regarding the protection of personal data. To maximise protection, the EU is replacing the Data Protection Directive (DPD), which previously regulated the processing and free movement of data within the entirety of the EU, […]
The UK Contact Centre Decision-Maker’s Guide 2016 Report
Customer security processes are about two factors: are you who you say you are, and are you allowed to do what you are trying to do? Until a few years ago, many businesses relied on trust that the caller was who they claimed to be. Today, strong identity verification processes are now seen as critically […]