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PINDROP BLOG

Category: Vishing

May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…
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March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have been determined, with customer experience, efficiencies, and fraud in mind. Voice biometrics, along with help from deep neural networks (DNN), allows fraud attacks to be mitigated through multi-layered solutions. Last…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
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August 7, 2017 | Dennis Fisher
Tech Support Scammers Turn to Spam
Criminals who run fake tech support scams are expanding their range of tactics, and now are using spam messages to push victims to their scam sites. Historically, these schemes have been run through two main channels: phone calls or malicious online ads. Victims who visit sketchy sites containing malicious ads connected to fake tech support scams will…
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July 3, 2017
FTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for telemarketers and robocall operators. In comments sent to the FCC this week, the FTC said that a proposed rule that would allow the establishment of a broad Do Not Originate…
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June 28, 2017
UK Arrests Four in Tech Support Phone Scam
Police in the U.K. have arrested four people in connection with a fake tech support scam in which callers passed themselves off as representatives of Microsoft or other technology companies. Two men and two women were arrested as part of the investigation by City of London Police and Microsoft into the scheme, which has been…
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June 22, 2017
FCC Proposes Massive $120M Fine in Robocall Scheme
The FCC has proposed a $120 million fine for a Florida man who the commission alleges made nearly 100 million illegal robocalls in a three-month period, some of which hit a paging network used by hospitals, EMTs, and doctors, disrupting its service. The investigation into the robocall operation began last year after the FCC received a…
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May 1, 2017
Strike Force Recommends Narrow Use of Robocall-Blocking Tool
Carriers that have tested one of the more promising methods for blocking robocalls–known as a Do Not Originate list–say that the system is effective, but should only be used in narrow, carefully selected circumstances to prevent false positives and stop fraudsters from moving to legitimate numbers. The idea behind the DNO list concept is to define…
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March 28, 2017
FCC Warns on New ‘Can You Hear Me’ Phone Scam
Phone scammers have adopted a new tactic recently that is part of a long-term scheme to impersonate victims during calls with banks or other financial institutions. The new technique involves a scammer calling a victim and when the victim answers, immediately asking, “Can you hear me?” The idea is to record the victim’s voice as…
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March 24, 2017
Those IRS Scam Calls May Disappear Soon
The FCC has moved one step closer to implementing a system that would prevent robocalls that spoof the caller ID of numbers that don’t initiate outbound calls, a move that could significantly reduce the volume of scam calls reaching businesses and consumers. The commission on Thursday issued a notice that seems public comment on the concept of…
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