In This Section

PINDROP BLOG

Category: Social Engineering

May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017,…
Read More →
March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have been determined, with customer experience, efficiencies, and fraud in mind. Voice biometrics, along with help from deep neural networks (DNN), allows fraud attacks to be mitigated through multi-layered solutions. Last…
Read More →
February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy…
Read More →
October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
Read More →
September 5, 2017 | Dennis Fisher
Facebook Adware Seen Stealing Users’ Access Tokens
The adware attack campaign that was spreading through Facebook Messenger late last month was enabled by the use of fake Chrome extensions and also stole victims’ Facebook access tokens. The campaign began spreading in the last couple of weeks of August through the use of Messenger messages that included the recipient’s name and a shortened…
Read More →
August 30, 2017 | Dennis Fisher
Scammers Impersonate IRS and FBI in New Ransomware Attack
The IRS and the FBI are warning consumers about a new phishing campaign that impersonates both of those agencies in an effort to collect victims’ personal information through a fake questionnaire. The phishing attack uses an email template that includes the seals of both the FBI and the IRS and it plays on people’s fear…
Read More →
August 25, 2017
Podcast: Ronnie Tokazowski
In the latest edition of the On the Wire podcast, Dennis Fisher talks with Ronnie Tokazowski of Flashpoint about his research into business email compromise campaigns, especially a new one that originated in West Africa. The new campaign uses rigged PDF files that come from trusted senders to push victims to malicious sites, starting a…
Read More →
August 25, 2017 | Dennis Fisher
How Social Engineering Enables a Facebook Adware Campaign
A slick social engineering campaign is using Facebook Messenger, Google Docs, and a series of malicious websites to install adware and other unwanted applications on victims’ machines. The campaign begins with Facebook Messenger messages sent to a new victim. The messages come from a contact of the victim and contain a shortened link that points…
Read More →
August 10, 2017 | Dennis Fisher
Phone Scammers Now Pushing Fake Government Grants
Not content with impersonating IRS agents, phone scammers now are pretending to work for the National Institutes of Health and telling victims that they’ve won an NIH grant but must pay a fee in order to get the money. The scam is a variation of the broader scheme in which fraudsters impersonate employees of various…
Read More →
August 7, 2017 | Dennis Fisher
Tech Support Scammers Turn to Spam
Criminals who run fake tech support scams are expanding their range of tactics, and now are using spam messages to push victims to their scam sites. Historically, these schemes have been run through two main channels: phone calls or malicious online ads. Victims who visit sketchy sites containing malicious ads connected to fake tech support scams will…
Read More →
Introducing Pindrop® Express – Authenticate without compromise.