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Category: Privacy

February 11, 2020
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel of operation – and it may be hard to determine priority. Over the years, we have noticed that the call center is often pushed to the back burner, making it…
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January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We see customer experience as the next revenue battleground. By the year 2020, customer experience will overtake price and product as the key brand differentiator.  By 2022, digital businesses with great…
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October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear that the apps on our phones are now holding, and disseminating, large amounts of data and are doing so most of the time. More often than not, we as consumers…
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October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice…
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September 13, 2017 | Dennis Fisher
Privacy Advocates Urge Better Protection for Financial Data
Privacy advocates are urging Congress to make major changes to the security and privacy guidance given to financial companies, and make breach notifications mandatory. In a statement sent to the leaders of the Senate Committee on Banking, Housing, and Urban Development the Electronic Privacy Information Center asked the committee to adjust the rules governing the…
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August 28, 2017 | Dennis Fisher
Chrome May Let Users Mute Site Audio, Helping Prevent Audio Tracking
Google is working on a feature in its Chrome browser that would enable users to mute audio on websites on a site-by-site basis. The feature could help prevent an emerging kind of user tracking that employs ultrasonic signals. The feature has shown up in the Canary build of Chrome, which is the early build that…
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August 11, 2017 | Dennis Fisher
Petition Asks Supreme Court to Review Section 702 Surveillance
Privacy advocates are asking the United States Supreme Court to review the section of the Foreign Intelligence Surveillance Act that allows the NSA to collect massive amounts of electronic communications, including some belonging to Americans. In a petition filed this week, the EFF urged the country’s highest court to look at Section 702 of FISA,…
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August 9, 2017 | Dennis Fisher
EFF Asks Court to Require Warrants For Device Searches at the Border
A case making its way through the United States court system right now could have long-lasting effects on how much–if any–privacy travelers have when they reach the border. The case revolves around the prosecution of a woman named Maria Isabel Molina-Isidoro, whose phone was searched at the U.S. border. Some of the information found on the…
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August 4, 2017 | Dennis Fisher
Mozilla Launches Send, A Secure File-Sharing Project
File-sharing has changed quite a bit since the days of the sneakernet, but it hasn’t evolved much, if at all, in the last few years. The basic concepts of emailing or uploading and sending a link to a file have remained pretty static, but now Mozilla has created a free tool that allows anyone to…
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July 24, 2017
Senator Pushes for Data on Warrantless Searches on Americans
A key member of the Senate intelligence committee is pushing the Department of Justice to disclose how often U.S. intelligence agencies are conducting so-called “backdoor” searches for data on Americans contained in raw signals intelligence. The request from Sen. Ron Wyden (D-Ore.) refers to searches that may have been conducted under the authority of Executive…
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