PINDROP BLOG

Category: By the Numbers

July 9, 2019
The Story of a Top 10 Insurance Company
In the insurance industry, many insurers run into problems with data privacy and account takeover. Fraudsters often target independent accounts from insurance agents, because that exposure can lead to the additional exposure of hundreds of consumer accounts. In this particular case, the fraudsters were exposed to $32M. The organization discovered that the fraudsters targeting their…
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May 20, 2019
Authentication Myths | Our Voices Never Age
Did you know that like the rest of your body, your voice is not immune from the ravages of time? Your vocal cords lose elasticity and flexibility and can even dry out. The larynx is a muscle just like any other and can atrophy, become thinner and weaker over time. Your lung size can even…
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April 26, 2019
How A Top 10 Stock Brokerage Reduced Average Call Handle Time
Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link. Knowledge based authentication (KBAs), ANI verifications, and voice biometrics alone don’t stand up to sophisticated fraudster attacks – calling for your authentication solution to step up. In hopes to decrease…
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March 8, 2019
Natural Communication | The Latest Consumer Interface
From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been at the forefront of changes and arrivals of interfaces and popular technology. Computers were characterized by the creation of passwords and PINs to keep track of accounts, logins, and access…
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February 13, 2019
Voice | A Password Close To Your Heart
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which quickly made their way to being a major force of communication, whether that was through the first emails or internet searches. Bound to the hardwired interface in computers was typing…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the evolution of fraudsters’ techniques is jump-starting other criminal behavior including account takeover and identity theft – causing the global increase in call center fraud to jump to 113% since…
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August 22, 2017
Call Center Fraud & Authentication By The Numbers
$14 Billion Call center fraud loss is having a significant effect on enterprises. According to Pindrop® Labs, the average call center is losing $0.58 to fraud for every incoming call. That means, across the U.S., companies are losing $14 billion to fraud attacks annually. 113% Things are not improving any time soon. Pindrop® Labs has…
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July 28, 2017
New Report Shows Depth of Data Breaches Is Worse Than Before
More than six billion consumer records have been compromised in data breaches in just the first six months of this year. That number is higher than the mark for all of 2016, more evidence that attackers are continuing to ramp up their efforts to steal sensitive data. A new report out this week from Risk…
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May 24, 2017
DDoS Attacks Continue to Grow in Intensity, Shorten in Length
In a new report, Imperva researchers shed some light on how DDoS attacks are evolving and becoming at once more complex and briefer. In the first quarter of this year, 80 percent of all attacks lasted less than an hour with 90 percent of all network layer attacks lasting less than 30 minutes, compared to only 78 percent…
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In a race of information vs. misinformation, what will deep fakes and data breaches look like? Register for our webinar to learn how to defend against these types of threats